Service Delivery Coordinator - Administrative role

Alsco Uniforms; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Alsco Uniforms in Australia is seeking a Service Delivery Coordinator to manage customer relationships via phone and email, ensuring timely responses and quality support. The role reports to the Service Manager and supports branch operations with data entry and health and safety compliance.

The ideal candidate brings solid customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Experience in customer service.
• Ability to identify and resolve complex service-related issues.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Team player with collaborative attitude.
• Accurate data entry and attention to detail.

Responsibilities

• Develop and maintain positive customer relationships via phone and email interactions.
• Effectively handle customer enquiries and provide customer support.
• Accurate and efficient data entry.
• Strong knowledge and ability to work with Microsoft Office Suite.
• Comply with and support all health and safety procedures.
• Investigate and resolve service-based enquiries and issues.

Skills

Customer service

Issue resolution

Teamwork

Communication skills

Interpersonal skills

PC skills

Tools

Microsoft Office

Job description

Service Delivery Coordinator - Administrative role

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us

Permanent full time, 8AM - 4PM, Monday - Friday: Job security working for a market leading company, internationally recognised and national footprint. Essential service provider during COVID time

Outstanding market reputation: a significant market share, a comprehensive product portfolio and 27 branches across Australia, we stand as a formidable presence in textile cleaning industry.

Opportunities for Growth: Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.

Inclusive Company Culture: Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues; we're friends.

Experienced and Supportive Management: Work under the guidance of experienced and supportive managers who genuinely care about your success.

Reporting to the Service Manager, the Service Delivery Coordinator role is responsible for ensuring the smooth running of our relationships with Customers via incoming calls & email. In partnership with the Transport Manager and Service Team at the branch the customer relations role will build and maintain effective and efficient working relationships with all customers to ensure that we are always meeting our commitment to Service Excellence. The candidate will also be willing to step up when required.

Main Tasks & Responsibilities

• Develop and maintain positive customer relationships via phone and email interactions


• Effectively handle customer enquiries and provide customer support


• Accurate and efficient data entry


• Strong knowledge and ability to work with Microsoft Office Suite


• Comply and support all health & safety procedures


• Investigating and resolving service-based enquiries and issues

Key Skills and Experience Required

• Relevant customer service working experiences,


• Prior experience in identifying and resolving complex service-related customer issues


• Ability to work as a team


• Excellent communication skills


• Excellent interpersonal and people skills with clear and confident manner


• Excellent PC skills

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.