Service Coordinator

National Pumping & Irrigation; Gympie Regional; On-site; AUD 60,000 - 78,000; Full time

Job summary

National Pumping & Irrigation's The Pump House in Gympie is seeking a Service Coordinator to blend retail sales with customer support and service scheduling. You’ll work closely with customers, technicians and the branch team, balancing day-to-day sales enquiries with service scheduling, quoting and administration.

You’ll help customers identify pumping, irrigation and filtration products, build strong relationships through practical advice and timely follow-up, and ensure service work is

Qualifications

• Experience in customer service, retail sales or service coordination.
• Strong organisation skills and the ability to manage competing priorities.
• Clear communication and a practical approach to solving problems.
• Attention to detail when preparing quotes, maintaining records and completing job documentation.
• Confidence using computer systems.
• Knowledge of pumping, irrigation or filtration, or a relevant trade background, would be highly regarded.
• A positive team attitude and willingness to learn.

Responsibilities

• Provide friendly, knowledgeable customer service in store and over the phone.
• Process point-of-sale transactions and assist with product enquiries.
• Help customers identify suitable pumping, irrigation and filtration products and solutions.
• Identify opportunities for additional sales and refer project enquiries to the team.
• Build strong customer relationships through practical advice and reliable follow-up.
• Prepare and follow up on service quotes to secure orders and close jobs.
• Complete all job documentation from quote through to invoice, maintaining accurate records.
• Manage service agreements for pumps and filtration systems, ensuring work is completed on time and customers are satisfied.
• Schedule and allocate service work to make efficient use of labour and resources.
• Maintain accurate, up-to-date job information in JIM2.
• Keep customers and technicians informed of job progress, scheduling and any changes.

Skills

Customer service

Retail sales

Service coordination

Organisation

Communication

Attention to detail

Computer systems

Pumping/irrigation knowledge

Tools

JIM2

Job description

National Pumping & Irrigation – Gympie QLD

The Pump House | Sales, Customer Service & Service Coordination

Are you organised, customer focused and someone who enjoys solving problems and keeping things moving?

The Pump House is looking for a Service Coordinator to combine retail sales and customer support with the coordination of our service work. You’ll help customers find the right products and solutions, while keeping service jobs running smoothly from the initial enquiry through to invoicing.

About The Pump House

With 39 years of expertise, 80+ skilled staff and branches across Nambour, Gympie, Beerwah, Maryborough and Chinchilla, The Pump House is a trusted local leader in the pumping and irrigation space.

We value hard work and people who take pride in what they do. Our culture is down to earth, and we believe in “giving a s%^t”, “getting s%^t done” and solving our customers’ problems.

About the Role

We're looking for an experience Service Coordinator to join the team at our Gympie Branch. You’ll work closely with customers, technicians and the wider branch team, balancing day-to-day sales enquiries with service scheduling, quoting and administration.

• Provide friendly, knowledgeable customer service in store and over the phone.
• Process point-of-sale transactions and assist with product enquiries.
• Help customers identify suitable pumping, irrigation and filtration products and solutions.
• Identify opportunities for additional sales and refer project enquiries to the team.
• Build strong customer relationships through practical advice and reliable follow-up.

Service Coordination

• Prepare and follow up on service quotes to secure orders and close jobs.
• Complete all job documentation from quote through to invoice, maintaining accurate records.
• Manage service agreements for pumps and filtration systems, ensuring work is completed on time and customers are satisfied.
• Schedule and allocate service work to make efficient use of labour and resources.
• Maintain accurate, up-to-date job information in JIM2.
• Keep customers and technicians informed of job progress, scheduling and any changes.

About You

Ideally, you'll bring:

• Experience in customer service, retail sales or service coordination.
• Strong organisation skills and the ability to manage competing priorities.
• Clear communication and a practical approach to solving problems.
• Attention to detail when preparing quotes, maintaining records and completing job documentation.
• Confidence using computer systems.
• Knowledge of pumping, irrigation or filtration, or a relevant trade background, would be highly regarded.
• A positive team attitude and willingness to learn.

What We Offer

• A varied role combining sales, customer relationships and service coordination.
• Ongoing training to build your product and industry knowledge.
• A supportive, down-to-earth team.
• Opportunities for career development within an established and growing business.

Above all, attitude matters.

We're looking for someone who takes pride in what they do, works well with others and is looking for more than just their next job - we want someone who wants to build a career with us.