Customer Service & Service Technician - Multiple Positions Available!

SDS Water Solutions Pty Ltd T/A Pumps and Irrigation; Maryborough; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Long-term career opportunities

Competitive remuneration

Training and upskilling

Ops across retail, field service and‑—

Job summary

Pumps & Irrigation is a locally owned business with over 25 years of industry experience serving the Fraser Coast. Maryborough-based roles across retail, field service and workshop operations offer hands-on work helping customers with pumps and irrigation systems.

You’ll gain product knowledge, assist with pump selection and repairs, and work with a supportive team. Training and upskilling are provided to help you grow with us.

Qualifications

• A positive, can-do attitude and a willingness to get involved.
• Desire to learn, develop new skills and take on new challenges.
• Initiative, reliability and a strong work ethic.
• Ability to work independently and as part of a team.

Responsibilities

• Providing excellent customer service and practical technical advice.
• Selling pumps, irrigation products and associated equipment.
• Assisting customers with pump selection, flow rates, pressure requirements and system design.
• Diagnosing faults and undertaking pump repairs and maintenance where applicable.
• Assisting with workshop and field service activities.
• Receiving, dispatching and managing stock.
• Picking and packing customer orders.
• Maintaining a clean, safe and organised showroom, warehouse and workshop.
• Assisting with stock control and inventory management.
• Collaborating with sales, service and workshop teams.

Skills

Customer service

Problem solving

Mechanical aptitude

Communication skills

Computer literacy

Driver's licence

Job description

Customer Service & Service Technician - Multiple Positions Available!

SDS Water Solutions Pty Ltd T/A Pumps and Irrigation – Maryborough QLD

Build Your Future with a Growing Local Business

Join a locally owned business with over 25 years of industry experience!

Pumps & Irrigation is a trusted supplier of pumps, irrigation systems and water solutions across the Fraser Coast. We work with homeowners, farmers, commercial businesses, councils and government departments, providing quality products, expert advice and reliable service and repairs.

Due to continued business growth and operational expansion, we have opportunities available for motivated people to join our team across retail sales, field service and workshop operations.

We’re looking for people who enjoy working with customers, solving problems and getting hands-on. While industry experience is valued, just as important is a positive, can-do attitude, a willingness to learn and a genuine interest in building a long-term future with our business.

We’re prepared to invest in the right people, providing training and upskilling opportunities to help you develop your skills and grow with us.

About the Role

This is a varied, hands-on position where no two days are the same. Depending on your experience, skills and interests, you could be involved in retail sales, customer service, pump repairs, workshop duties, field service and helping customers select and design effective water and irrigation systems.

You’ll work alongside an experienced team, building your product knowledge and technical capabilities while helping deliver practical, reliable solutions for our customers.

Your responsibilities will include:

Providing excellent customer service and practical technical advice.

Selling pumps, irrigation products and associated equipment.

Assisting customers with pump selection, flow rates, pressure requirements and system design.

Diagnosing faults and undertaking pump repairs and maintenance, where applicable.

Assisting with workshop and field service activities.

Receiving, dispatching and managing stock.

Picking and packing customer orders.

Maintaining a clean, safe and organised showroom, warehouse and workshop.

Assisting with stock control and inventory management.

Working collaboratively with the sales, service and workshop teams.

What We're Looking For

Most importantly, we’re looking for someone who has:

A positive, can-do attitude and a willingness to get involved.

A genuine desire to learn, develop new skills and take on new challenges.

Initiative, reliability and a strong work ethic.

The ability to work independently and contribute positively to a team.

A long-term outlook and a genuine interest in growing with the business.

Ideally, you will have:

Experience in pumps, irrigation, plumbing, rural supplies, mechanical servicing or a related industry.

An understanding of pump systems, flow rates, pressure and water system design (highly regarded).

Experience diagnosing faults and repairing pumps (preferred, but not essential for the right candidate).

Strong mechanical aptitude and practical problem-solving skills.

Excellent communication and customer service skills.

Good computer skills and the ability to learn new systems.

A current manual driver's licence.

You don’t need to know everything from day one. If you bring the right attitude, practical aptitude and commitment, we’re willing to invest in your training and upskilling to help you build your knowledge and confidence.

What We Offer

Long-term career opportunities with an established, locally owned business.

Competitive remuneration based on experience, skills and capability.

Investment in training, upskilling and ongoing product and manufacturer training.

The opportunity to develop technical expertise in pumps, irrigation and water management systems.

A varied role with opportunities across retail, field service and workshop operations.

A supportive, family-oriented team environment.

The chance to contribute to a growing business where your initiative and development are valued.

Interested in Joining Our Team?

Whether you already have experience in the pump and irrigation industry or are looking to build on your existing skills in a new direction, this is an opportunity to join an established local business that is willing to invest in the right person.

We’re looking for someone who wants more than just a job — someone who wants to develop their skills, contribute to the team and build a long-term future with Pumps & Irrigation.