Service & Sales Coordinator – Pumps & Irrigation

National Pumping & Irrigation; Gympie Regional; On-site; AUD 60,000 - 78,000; Full time

Job summary

National Pumping & Irrigation's The Pump House in Gympie is seeking a Service Coordinator to blend retail sales with customer support and service scheduling. You’ll work closely with customers, technicians and the branch team, balancing day-to-day sales enquiries with service scheduling, quoting and administration.

You’ll help customers identify pumping, irrigation and filtration products, build strong relationships through practical advice and timely follow-up, and ensure service work is

Qualifications

• Experience in customer service, retail sales or service coordination.
• Strong organisation skills and the ability to manage competing priorities.
• Clear communication and a practical approach to solving problems.
• Attention to detail when preparing quotes, maintaining records and completing job documentation.
• Confidence using computer systems.
• Knowledge of pumping, irrigation or filtration, or a relevant trade background, would be highly regarded.
• A positive team attitude and willingness to learn.

Responsibilities

• Provide friendly, knowledgeable customer service in store and over the phone.
• Process point-of-sale transactions and assist with product enquiries.
• Help customers identify suitable pumping, irrigation and filtration products and solutions.
• Identify opportunities for additional sales and refer project enquiries to the team.
• Build strong customer relationships through practical advice and reliable follow-up.
• Prepare and follow up on service quotes to secure orders and close jobs.
• Complete all job documentation from quote through to invoice, maintaining accurate records.
• Manage service agreements for pumps and filtration systems, ensuring work is completed on time and customers are satisfied.
• Schedule and allocate service work to make efficient use of labour and resources.
• Maintain accurate, up-to-date job information in JIM2.
• Keep customers and technicians informed of job progress, scheduling and any changes.

Skills

Customer service

Retail sales

Service coordination

Organisation

Communication

Attention to detail

Computer systems

Pumping/irrigation knowledge

Tools

JIM2

Job description

National Pumping & Irrigation's The Pump House in Gympie is seeking a Service Coordinator to blend retail sales with customer support and service scheduling. You’ll work closely with customers, technicians and the branch team, balancing day-to-day sales enquiries with service scheduling, quoting and administration.

You’ll help customers identify pumping, irrigation and filtration products, build strong relationships through practical advice and timely follow-up, and ensure service work is