Scheduling & Roster Coordinator

My Guardian; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite gym

Weekly Friday drinks and nibbles at HQ

Healthy snacks and refreshments

Career growth opportunities

Supportive office culture

Job summary

My Guardian is seeking a dedicated front-line coordinator to join our Sydney Olympic Park Head Office team. This full-time, on-site role focuses on rostering, client relations, and care coordination across NDIS and aged care services.

You will work closely with clients, families, carers, and Case Managers to deliver compassionate, high-quality support and maintain smooth office operations in a fast-paced environment.

Qualifications

• Ability to work independently.
• Excellent communication and listening skills.
• Compassionate, patient, and caring nature.
• High level of organisational skills.
• Competent using Google Docs and able to learn business systems quickly.
• Sound computer skills in Office and Excel (or similar).
• Able to work in a fast-paced environment.

Responsibilities

• Coordinate staff rostering and scheduling to ensure shifts are covered.
• Build strong relationships with clients and families, delivering high-quality, customer-focused support.
• Provide on-call support on a rotating roster to manage urgent shift changes and continuity of care.
• Work with clients, carers, and Case Managers to achieve individual care goals.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources including maintenance and clinical products.
• Contribute to smooth office operations, including stakeholder communication, record management, and administration.

Skills

Independence

Communication

Empathy and care

Organisation

Adaptability

Tech literacy

Fast-paced environment

Tools

Google Docs

MS Office

Excel

Job description

About My Guardian

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

This role is a front-line position acting as a representative of My Guardian providing the services offered by the company.

The role will be full-time, on-site at our Sydney Olympic Park Head Office.

Your key responsibilities will include but are not limited to:

• Coordinate staff rostering and scheduling to ensure all shifts are effectively covered and services run smoothly.
• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Provide on-call support on a rotating roster to manage urgent shift changes and ensure continuity of care.
• Work closely with clients, carers, and Case Managers to help achieve individual care goals and outcomes.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

The successful candidate must have:

• Ability to work independently
• Excellent communication and listening skills
• Compassionate, patient, and caring nature
• High level of organisational skills
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in Office and Excel (or similar)
• Able to work in a fast-paced environment.

Why join us?

• Competitive salary package
• Career growth opportunities
• Onsite gym
• Supportive and positive office culture
• Weekly Friday afternoon drinks and nibbles at Head Office
• Healthy snacks and refreshments

If you are a motivated and organised individual who is passionate about delivering high-quality support services, building strong relationships with clients and staff, and ensuring care runs smoothly, we would love to hear from you. If you enjoy working in a dynamic environment while being part of a supportive team, this could be the perfect role for you.

Please note that only shortlisted candidates will be contacted.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.