Service Coordinator

Jobtailor; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Liebherr Australia is seeking an experienced Service Coordinator to manage service activities across our Mobile Cranes team in Australia. You will coordinate technicians, parts, and equipment to meet priorities and ensure smooth workflow.

You will act as a key contact for customers, suppliers and internal stakeholders, manage WIP and job costing, and drive continuous improvement while prioritising safety and quality.

Qualifications

• Experience in service coordination or related operational role.
• Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment.
• Strong customer service and stakeholder management skills.
• Excellent organisational and scheduling skills; ability to manage competing priorities.
• Experience managing WIP, job costing or service administration.
• Ability to coordinate technicians and resources and keep work moving.
• Recognised trade qualifications in Mechanical, Electrical or Electronics are highly regarded.

Responsibilities

• Take ownership of scheduling and coordinating service activities across workshop and field operations.
• Act as a key point of contact for customers, technicians, suppliers and internal stakeholders.
• Coordinate technician resources, parts, tooling and equipment to meet priorities.
• Manage the movement and arrival of cranes and components in the correct sequence for build and delivery.
• Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation.
• Monitor and maintain the graphical planner and MMS.
• Coordinate warranty, modification and service work.
• Provide operational reporting and identify issues before they affect customers or service delivery.
• Guide service team members and maintain efficient departmental workflow.
• Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors.
• Identify continuous improvement opportunities and improve service processes and performance.
• Promote safety and ensure compliance with HSE, quality and legislative requirements.
• Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region.

Skills

Service Coordination

Stakeholder Management

Scheduling

Communication

Attention to Detail

Education

Certificate III in Business Administration

Trade Qualifications in Mechanical

Trade Qualifications in Electrical

Trade Qualifications in Electronics

Tools

Service Management Software

Scheduling Tools

Graphical Planners

MMS Management

Job description

• Take ownership of scheduling and coordinating service activities across workshop and field operations
• Act as a key point of contact for customers, technicians, suppliers and internal stakeholders
• Coordinate technician resources, parts, tooling and equipment to meet priorities
• Manage the movement and arrival of cranes and components in the correct sequence for build and delivery
• Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation
• Monitor and maintain the graphical planner and MMS
• Coordinate warranty, modification and service work
• Provide operational reporting and identify issues before they affect customers or service delivery
• Guide service team members and maintain efficient departmental workflow
• Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors
• Identify continuous improvement opportunities and improve service processes and performance
• Promote safety and ensure compliance with HSE, quality and legislative requirements
• Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region

Requirements

• Experienced Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role
• Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment
• Strong customer service and stakeholder management skills
• Excellent organisational and scheduling skills; ability to manage competing priorities
• Strong commercial awareness and experience managing WIP, job costing or service administration
• Ability to coordinate technicians and resources and keep work moving
• High attention to detail and strong computer skills
• Effective communication with customers, technicians, managers and other stakeholders
• Proactive approach to identifying problems and finding practical solutions
• Recognised trade qualification in Mechanical, Electrical or Electronics highly regarded
• Certificate III in Business Administration or similar highly regarded
• Liebherr experience and Mobile Crane experience ideally

Core Competencies

Demonstrates strong operational coordination and scheduling capabilities, with a focus on managing service activities, WIP, and stakeholder communication. Proficient in identifying improvement opportunities and ensuring compliance with safety and quality standards.

Highest-signal resume keywords

• Service Coordination
• WIP Management
• Customer Service
• Scheduling Skills
• Heavy Equipment Experience

ATS Optimization Keywords

Hard Skills

• Job Costing
• Operational Reporting
• Graphical Planner Management
• MMS Management
• Service Administration

Soft Skills

• Effective Communication
• Attention to Detail
• Proactive Problem Solving
• Organizational Skills
• Stakeholder Management

Certifications & Qualifications

• Recognised Trade Qualification in Mechanical
• Recognised Trade Qualification in Electrical
• Recognised Trade Qualification in Electronics
• Certificate III in Business Administration

Industry Keywords

• Heavy Equipment
• Mobile Plant
• Crane
• Automotive
• Mining
• Transport

Tools & Technologies

• Service Management Software
• Scheduling Tools
• Graphical Planners