Service Coordinator

Complete Nursing & Home Care; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Attractive pay and benefits

Strong support base with experienced团队

Growth opportunities

Job summary

Complete Nursing & Home Care is seeking a Service Coordinator to assess, schedule and monitor services for clients, enabling independence and community connection. You will work with clients and families, maintain schedules, and ensure staff qualifications and compliance with NDIS standards.

The role involves rostering, personal and clinical support coordination, and collaboration with the Senior Administrator Officer to manage service agreements. A supportive team environment is offered.

Qualifications

• Proficient computer and administrative skills.
• Ability to maintain confidentiality and privacy.
• Strong organisational, time management, and multitasking abilities.
• Attention to detail and accuracy.
• Problem-solving skills and ability to work under pressure.
• With current Victorian Driver's Licence and confident to drive.
• NDIS and My Aged Care policy awareness is valued.

Responsibilities

• Schedule care and support including personal care and clinical support.
• Coordinate with customers and communities to meet needs.
• Manage consumer directed care queries with flexible coordination.
• Maintain participant and staff information in scheduling/CRM systems.
• Match carers and services using a strengths-based approach.
• Ensure workers have required qualifications and checks.
• Collaborate with Senior Administrator Officer on service agreements.
• Support compliance with NDIS Practice Standards and policies.
• Deliver services per company policies and procedures.
• Lead response to incident reports, complaints, safeguarding and quality concerns.
• Demonstrate diversity awareness and ongoing professional development.
• Communicate effectively with customers, staff and allied health professionals.
• Understand work risks and mitigation strategies.
• Assist with payroll and timesheet reconciliation.
• Other tasks aligned with skills and training.

Skills

Computer skills

Administrative skills

Confidentiality

Organisational skills

Time management

Multitasking

Attention to detail

Problem solving

Driver's licence

Education

Disability/Aged Care qualification

Community work qualification

NDIS knowledge

My Aged Care policies knowledge

Welfare/community services experience

Rostering experience

Tools

CRM rostering system

Job description

Complete Nursing & Home Care – Bundoora VIC

Complete Nursing & Home Care Pty. Ltd. (CNHC) is a private company with a proud history of caring for people living with a disability and older Australians in Victoria. The Company is committed to its vision of building a community where people are empowered to live an independent life of their choice. We strive to understand what people want and work together to achieve outcomes.

CNHC’s Service Coordinator is the primary point of contact for all our clients and is responsible for assessing, scheduling, and monitoring services to clients and providing individualised care to enable our clients maintain independence and connection to the community.

All responsibilities must be undertaken in line with the Policies and Procedures of Complete Nursing & Home Care Pty Ltd and under the NDIS guidelines. The Service Coordinator embodies the company values of Respect, Integrity, Quality and Commitment.

Skills Required

Proficient computer and administrative skills.

Ability to maintain confidentiality and privacy.

Strong organisational, time management, and multitasking abilities.

Attention to detail and accuracy.

Problem-solving skills and ability to work under pressure.

With current Victorian Driver's Licence and confident to drive

Desirable Qualifications

Certificate in Disability/Aged Care or Community work is desirable

Relevant qualification in the disability sector

Prior rostering experience

Extensive knowledge of NDIS and Practice Standards

Experience working in the welfare/community services sector, particularly in disability

Experience or knowledge of current My Aged Care policies

Ongoing Duties and Responsibilities

To work with individuals and their families to schedule care and support including personal care, clinical support and engaging with customers and communities.

To manage consumer directed care queries flexible and tailored coordination to meet specific customers' needs and incorporate shared care planning.

Ability to work with company’s CRM rostering system. Maintain participant and staff information within scheduling and CRM systems.

To use strengths-based approach together with a strong collaboration approach to assessing and matching carers and services in the areas of need where the customer and their immediate supports cannot provide.

To ensure workers allocated to shifts possess required qualifications, screening checks, and competencies.

To work closely with Senior Administrator Officer for service agreements.

Ability to support compliance with NDIS Practice Standards and organisational policies.

To ensure the services are delivered in line with the company's policies and procedures.

To lead immediate response to Incident Reports, follow up, and management. Receive, acknowledge, accurately document and escalation complaints, concern safeguarding issues, incidents or service quality concerns to the manager within required timeframes.

To demonstrate awareness of diversity and be respectful to all stakeholders of the enterprise.

To demonstrate a commitment to ongoing professional development.

To demonstrate effective communication skills with customers, staff, and allied health professionals.

To understand the risks associated with work and ways to mitigate these.

To assist with payroll and timesheet reconciliation processes.

Other related tasks consistent with your skills and training.

Employee Working with Children Check

Current National Police Check

First Aid & CPR certifications

NDIS Worker Screening Clearance

To learn more about us please visit our website http://completenursing.com.au/

Benefits and Perks

Attractive pay and benefits

A strong support base with our friendly and experienced staff

Further opportunity to grow and stretch the boundaries of your role