Service Coordinator

NDiCare; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

NDiCare is seeking a motivated professional to join our team as a Disability Support role focused on coordinating care for NDIS participants in Melbourne. You will manage schedules, roster replacements, and support a team of Disability Support Workers while contributing to care planning and client assessments.

The position involves maintaining documentation, liaising with participants and stakeholders, and participating in after-hours/on-call duties with relevant rates.

Qualifications

• Certificate or Diploma qualification or equivalent in Care (Desired but not required).
• NDIS Workers Screening Clearance (Or willing to obtain).
• Working with Children Check (Or willing to obtain).
• Criminal Record Check (Or willing to obtain).
• Experience in Case Management and/or relevant Case Management Qualifications (Desired but not required).

Responsibilities

• Preparing and transmitting schedules for customer services.
• Rostering - arranging replacement staff to cover absences and shift changes.
• Stakeholder management and network development.
• Taking inquiries from current and potential NDIS participants.
• Assist and support a team of Disability Support Workers.
• Develop and review care plans to meet client needs and quality of life.
• Promote a collaborative approach to client care planning and quality activities.
• Carry out comprehensive client assessments.
• Maintain records and complete administration to required standards.
• After-hours and on-call duties may apply with appropriate rates.
• Occasional client transport.

Skills

Case management

Scheduling

Stakeholder management

Communication

Record-keeping

Education

Certificate or Diploma in Care (desired)

NDIS Workers Screening Clearance (or willing)

Working with Children Check (or willing)

Criminal Record Check (or willing)

Experience in Case Management (desired)

Job description

At NDiCare our main focus is assisting individuals to reach their full potential. We provide a range of supports to NDIS participants. Formed by a team of professionals with extensive experience in disability, mental health, and community services. We believe that a better service can be provided by developing a skilled workforce with access to career progression and ongoing training. In order to deliver a high quality of service, we aim to have a strong and committed workforce. Flexibility is our middle name, and we strive for consistency when supporting our clients. At NDiCare you will experience a diverse and cheerful workforce, we value experience from all walks of life. We place strong focus on inclusion and understand that everyone has their own story to tell.

About us

At NDiCare our main focus is assisting individuals to reach their full potential. We provide a range of supports to NDIS participants. Formed by a team of professionals with extensive experience in disability, mental health, and community services. We believe that a better service can be provided by developing a skilled workforce with access to career progression and ongoing training. In order to deliver a high quality of service, we aim to have a strong and committed workforce. Flexibility is our middle name, and we strive for consistency when supporting our clients. At NDiCare you will experience a diverse and cheerful workforce, we value experience from all walks of life. We place strong focus on inclusion and understand that everyone has their own story to tell.

For all job enquiries please contact **@ndicare.com.au
Telephone calls to the 1300 NDiCare main line will not be answered.

Qualifications & experience

• Certificate or Diploma qualification or equivalent in Care (Desired but not required).

• NDIS Workers Screening Clearance (Or willing to obtain).

• Working with Children Check (Or willing to obtain).

• Criminal Record Check (Or willing to obtain).

• Experience in Case Management and/or relevant Case Management Qualifications (Desired but not required).

Tasks & responsibilities

• Preparing and transmitting schedules for customer services.

• Rostering - Arranging replacement staff to cover planned or unplanned absences and shift changes.

• Stake Holder Management - Take ownership for developing and retaining/maintain these networks.

• Taking of enquires in relation to current and potential NDIS participants.

• Assist and support a team of Disability Support Workers.

• Contribute to the development, implementation, monitoring and review of care plans to meet clients care needs and to promote quality of life.

• Promote a consultative and collaborative approach to client care planning and quality managed activities.

• Carry out comprehensive and accurate client assessments.

• Maintain appropriate records and documentation. Complete all necessary administration to the required standard, ensuring full compliance

• Fulfil other duties as required by management and other department personnel as requested/required. After-hours and on-call duties will be required, the appropriate award and standby rates will apply.

• Occasional client transport.