Care Coordinator

Care1; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after probation

Loyalty Leave

Additional week of annual leave per •

Employee Assistance Program (EAP)

Job summary

Care1 is seeking a proactive Care Coordinator to join our team to coordinate services for participants across Greater Sydney, Queensland, Canberra and regional NSW. You will work with our dedicated team to ensure high-quality care and positive outcomes for clients.

We offer hybrid working arrangements after probation, loyalty leave, and access to an Employee Assistance Program (EAP). A strong emphasis on communication, organization, and stakeholder collaboration is essential.

Qualifications

• Excellent communication and multitasking abilities.
• Experience in customer service within healthcare or disability sectors is beneficial but not essential.
• Ability to use rostering systems, CRM and MS Office applications.

Responsibilities

• Rostering staff to match client needs.
• Build and maintain positive relationships with staff, clients and families; participate in client case meetings.
• Train staff on internal practices and coordinate client-specific training as needed.

Skills

Excellent communication

Multitasking

Customer service

CRM systems

MS Office

Relationship building

Attention to detail

Verbal communication

Written communication

Tools

Rostering systems

CRM

MS Office

Job description

Supportive work culture in a quality endorsed disability organisation

Hybrid working arrangements after successful completion of probation

Loyalty Leave

Opportunity to purchase an additional week of annual leave per year

Employee Assistance Program (EAP)

An exciting opportunity exists to make a difference in the lives of people with a disability! As a Care Coordinator with Care1, you will be responsible for working closely with our dedicated team to coordinate services for our participants in Greater Sydney, Queensland, Canberra, and regional areas within NSW.

About Care1

Care1 has been providing quality care services to people with complex care needs throughout Australia for over 20 years. Care1 specialises in supporting people with Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI) and other complex disabilities. Care1 is endorsed to the following care standards:

NDIS Practice Standards - incorporating the Core Standards for Safety and Quality in Healthcare

ACIS 4.0

About you

We're looking for an excellent communicator that is confident, passionate and self-motivated. We are looking for an individual that would love to work in a high performing culture; an innovative thinker with the ability to multitask and manage competing priorities.

You will:

• be able to work autonomously to manage your own workload,
• have a positive attitude, and the ability to think creatively to solve problems and promote solutions,
• have customer service experience in healthcare, disability, aged care or related industry is beneficial but not essential,
• feel comfortable using various systems including rostering systems and CRM and MS Office applications,
• have the ability to establish and maintain relationships with a wide variety of key stakeholders,
• have outstanding attention to detail along with excellent verbal and written communication skills,
• be able to attend client / stakeholder meetings through out NSW and interstate periodically.

About the Role

Key responsibilities include:

• rostering staff to match client needs,
• building and maintaining positive relationships with staff, clients and their families & participating in client case meetings,
• training staff on internal practices and coordinating client specific training as needed,
• promoting the services delivered by Care1 in a positive manner,
• ensure care plans are current and are communicated with the support team & ensure familiarity with client changes needs and provide direction and support to the care team as appropriate,
• you will play an active role in recruiting staff suitable to meet the needs of our clients,
• using various systems including rostering systems and CRM and MS Office applications,
• responding to incident reports, and ensure your documentation is complete will be valuable in this role,
• part of your ongoing employment duties will involve being rostered for ‘after hours co-ordination’ for approximately one evening a week and 1 weekend a month. This is approximate based on the available Care Coordinators. You will receive an allowance for any time you are on call as per the on call roster and some post on-call time off after weekend on-call (currently 3 hours).

To be considered for this role, the following is essential:

• a current criminal record check, NDISWC and Working with Children Check or have a willingness to obtain,
• proof of right to work in Australia in a full-time position
• capacity to take on-call responsibility after hours on a rotating roster (this is currently one evening a week andone weekend a month)

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.