Service coordinator

Brotherhood of St Laurence; City of Frankston; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Salary packaging up to $18,500 peryear

Career development opportunities

17.5% leave loading

Flexible working arrangements

Employee Assistance Program

Discounted health insurance and annual

flu vaccinations

Job summary

Brotherhood of St Laurence in Frankston, VIC, is seeking an experienced Service Coordinator for a 12-month parental leave cover. You will supervise Support at Home CSWs, provide high-level administration and coordinate services to meet participants' needs and preferences.

You will work with internal and external stakeholders to arrange quality services, lead a high-performing team, and ensure timely onboarding, training and development. Salary: AUD 81,206.78 p.a. plus super.

Qualifications

• Experience in aged care and/or disability sectors.
• Certificate IV in Community and/or related discipline.
• Ability to lead and motivate teams to achieve objectives.

Responsibilities

• Proactively develop consumer-driven program delivery to meet participant needs.
• Provide leadership, coaching and management to staff, onboarding and training.
• Be the first point of contact for participants and schedule queries.
• Coordinate staffing allocation with the Business Support Manager.
• Coordinate all services requests from Case Managers and Participants.
• Coordinate participant, service provider and Case Manager correspondence.

Skills

Leadership

Team Management

Stakeholder Liaison

Program Coordination

Customer Service

Computer Literacy

Organisational Skills

Education

Certificate IV in Community and/or related discipline

Tools

Computer Literacy

Job description

Service Coordinator

Exciting opportunity to join our team on a 12 month parental leave cover based in Frankston.

What we offer our employees

• Salary packaging options to increase your take‑home pay – up to $18,500 can be packaged each year (via AccessPay)
• Career development opportunities
• 17.5% leave loading
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and annual flu vaccinations

About the role

We are seeking an experienced Service Coordinator who canprovide supervision to Support at Home program Community Support Workers (CSW), as well as providing high-level administration support and service coordination to the Support at Home Participants. In this role, you will work closely with internal and external stakeholders toensure a high quality of service is arranged and provided in accordance with the BSL Participant needs and preferences.

Salary: $81,206.78 per annum, based on skills and experience plus 12% superannuation (pro-rata for part-time employment)

Key Responsibilities

• Proactively develop and implement a consumer driven approach to program delivery, to meet the changing needs of Participants and other stakeholders.
• Provide leadership, coaching and management to staff to develop a high performing team, including oversight of onboarding, training and development, and performance.
• Be the first point of contact for Participants and respond efficiently to all service scheduling related queries.
• Collaborate with the Business Support Manager and Business Support Coordinator for effective staffing allocation and structure to meet operational requirements. Ensure effective recruitment of suitably qualified staff.
• Coordinate all services requests from Case Managers and Participants, including service implementation.
• Coordinate Participant, service provider and Case Manager correspondence.

About Brotherhood of St Laurence

BSL is committed to creating an Australia free of poverty. For over 90 years, we have partnered with communities, governments, and organisations to drive systemic change and deliver services that support people across all life stages.

With more than 1,400 employees and 1,000 volunteers, we work to ensure everyone can participate fully in social, civic, and economic life with dignity and respect.

What we are looking for

We are seeking a motivated and experiencedservice coordinator who is passionate about driving continuous improvements and supporting BSL’s mission.

Key skills and experience

• Experience working in a similar role within the Aged Care sector and/or Disability sector.
• Certificate IV in Community and/or a related discipline
• Experience in developing, leading and motivating teams to achieve business objectives.
• Demonstrated organisational skills with a focus on achieving goals, developing workplans and setting appropriate priorities.
• Proven ability in coordinating and/or scheduling services.
• Strong computer literacy skills
• Well-developed organisational and time management skills

If you have any questions about the role, please contact Sarah Lean-Jones on 0490 383 768 for a confidential discussion.

Applications close: 11:59 pm Monday 28 September 2026

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.