Service Coordinator

Norwest Recruitment Pty; Adelaide; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Annual leave

Floating public holidays

Birthday leave

Health benefits

Job summary

Sparke Helmore is seeking an experienced Office Services Coordinator to join our Office Services team in Adelaide. This hands‑on role oversees daily facilities and office operations, working closely with reception and building management to deliver a high standard of service.

You will coordinate service providers, manage budgets, and support onboarding, events and workplace culture. The role is permanent, full‑time, Monday to Friday, with a comprehensive benefits program.

Qualifications

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Proficiency in scheduling software and MS Office Suite.

Responsibilities

• Coordinate and schedule office services activities and facilities.
• Oversee day-to-day office services and premises in Adelaide.
• Liaise with building management, contractors and suppliers.
• Support onboarding and office moves, coordinate events.
• Maintain accurate records and prepare service reports.

Skills

Organisational skills

Communication

Interpersonal skills

Scheduling software

MS Office Suite

Job description

As an independent Australian firm with a long history and a big heart, we have a rich story to tell. Our spirit is built on the power of relationships with our people, clients and communities.

At Sparke Helmore, you’ll be actively involved as part of a diverse, genuine and friendly team. We’ll help you harness your ambition and take your skills to new heights with exposure to outstanding clients and easy access to exceptional leaders and mentors.

Your story is yours to define. We’d like to be part of it and for you to be part of ours.

We have an opportunity for an experienced Office Services Coordinator to join our Office Services team in Adelaide.

More about the role and the team

• Join a national firm and be a vital link between national teams, local stakeholders and external service providers, helping deliver an exceptional office experience for staff and clients.
• This is a hands‑on role overseeing the day‑to‑day Office Services and Premises functions in our Adelaide office, ensuring services are delivered efficiently, professionally and to a high standard.
• A diverse role, your responsibilities will include overseeing and working closely with the Receptionist as part of the Office Services team, managing facilities and office operations, liaising with building management, contractors and suppliers, supporting onboarding and office moves, coordinating office social events, acting as an IT liaison, managing budgets and expenses, and driving a positive and collaborative workplace culture.

More about you

• We are seeking applications from experienced Office Coordinators, Office Assistants or senior Receptionists ready to take the next step in their career.
• You will have experience in a corporate, professional services or legal environment, with strong stakeholder management, organisational and problem‑solving skills.
• Previous experience coordinating facilities, office operations, events or team activities will be highly regarded. The role is permanent, full‑time, working Monday to Friday 8.30am – 5.00pm.

What Sparke Helmore can offer you

Our culture is one which values and celebrates diversity to better represent the communities in which we live and work. We encourage people from all backgrounds to join us - and bring their whole selves to work.

We recognise people value things differently. That's why our comprehensive benefits program is wide ranging so that everyone can find something that appeals to them. We're sure you will find something to love about what Sparke Helmore has to offer.

Background Screening: Successful applications will be subject to pre‑employment and in some circumstances, ongoing background checks which include a criminal history check.

The Service Coordinator is responsible for managing and coordinating services to ensure effective and efficient service delivery to customers. This role involves working closely with service technicians, customers, and other stakeholders to develop and implement service plans, monitor progress, and ensure high quality service delivery.

Duties and Responsibilities:

• Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
• Optimise scheduling to ensure efficient use of service technician time and resources.
• Facilitate all site entry and mobilisation requirements.
• Monitor service technician availability and adjust schedules to accommodate urgent requests and changes.
• Assess the service needs of customers and recommend appropriate service plans tailored to their needs.
• Ensure all costs are applied to service work orders in a timely manner.
• Generate invoices post‑service, in line with company guidelines.
• Maintain and update relevant databases.
• Maintain accurate and up to date records of customer interactions and service delivery.
• Prepare reports on service utilisation, customer outcomes and effectiveness.
• Assist in developing and improving service coordination processes and procedures.
• In addition to the duties outlined above, you are also required to perform such other duties as may be directed by your supervisor or management provided these are within your competency or training.

Internal Relationships:

• Communicate effectively with service technicians to coordinate quick and efficient service delivery.
• Foster positive working relationships with service technicians, ensuring clear communication and support.
• Collaborate with other departments, such as sales and parts, to ensure seamless service delivery.

External Relationships:

• Communicate effectively with customers to coordinate quick and efficient service delivery.
• Develop and maintain external relationships.
• Perform regular follow‑ups to ensure ongoing customer satisfaction.

Qualifications, Experience, Knowledge, Skills, and Abilities:

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a team and with external parties.
• Analytical Thinking.
• Problem‑solving skills and attention to detail.
• Ability to handle high‑pressure situations and urgent requests with composure.
• Proficiency in scheduling software and MS Office Suite.

Key Result Areas (linked to performance review):

Annual Salary: $94,512 plus super.

Employee Type: Permanent.

We believe the best stories are shared.

Our culture is one which values diversity and celebrates all backgrounds.

We recognise people value things differently. That's why our comprehensive benefits program is wide ranging so that everyone can find something that appeals to them.

Join us. We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre‑employment drug test, medical and a Ministry of Justice check prior to starting employment.

About the Company: Our client is a globally recognised specialist in the supply of high‑quality engineered solutions. With an established network of branches across Australia, they have built a strong reputation servicing industrial, OEM, mining, and aftermarket sectors. Known for their commitment to quality, reliability, and customer service, they continue to experience growth across the Australian market.

What you’ll gain:

• A supportive, inclusive culture where your ideas and perspective are welcomed from day one.
• Access to tailored learning programs designed to develop your skills and unlock your potential.
• Four weeks of annual leave plus floating public holidays & birthday leave giving you the space to rest and recharge.
• Health and lifestyle benefits, including wellness benefits and discounted memberships to support your wellbeing (including access to our Employee Assistance Program (EAP) from the start).
• Free barista‑made morning coffee and tea.
• We also support our people through a variety of leave and benefits.

Ready to grow here and go further? Join PwC Australia as a Facilities Coordinator and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.

Job Posting End Date: November 16, 2026