Service Concierge & Receptionist

Westpoint Autos; Hillcrest; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Structured training

Staff discounts

Career growth

Job summary

Westpoint Autos is seeking a customer-focused individual to join our Service Team as a Service Concierge & Trainee Service Advisor. This entry point combines front-of-house customer service with structured training toward becoming a Service Advisor.

Representing leading automotive brands and serving Queensland customers since 1988, we offer training, development programs and opportunities across multiple brands within Westpoint Autos.

Qualifications

• A genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Professional presentation and a positive attitude.
• Strong organisational and time-management abilities.

Responsibilities

• Welcome customers in a professional, friendly and engaging manner.
• Answer incoming phone calls and customer enquiries.
• Manage service bookings and appointment scheduling.
• Coordinate customer transport requirements where necessary.
• Maintain a welcoming reception and customer lounge environment.
• Process payments and assist with daily administration tasks.
• Support customer follow-up activities to enhance satisfaction and retention.
• Ensure every customer receives a seamless and positive service experience.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Time management

Tech savvy

Attention to detail

Willingness to learn

Automotive knowledge

Job description

Join One of Queensland's Leading Automotive Dealer Groups

Are you passionate about delivering exceptional customer service and looking to build a long-term career in the automotive industry?

Westpoint Autos is seeking an enthusiastic, customer-focused individual to join our Service Team as a Service Concierge & Trainee Service Advisor. This unique role combines front-of-house customer service responsibilities with structured training and development toward becoming a successful Service Advisor.

Representing leading brands including Hyundai, Nissan, Isuzu UTE, Suzuki, GWM, MG, Mahindra, JAC Motors, Jaecoo and Geely, Westpoint Autos has proudly served Queensland customers since 1988. We're committed to delivering exceptional customer experiences while providing rewarding career opportunities for our people.

About the Role

As the first point of contact for our customers, you will play a vital role in creating an outstanding service experience while learning all aspects of automotive service operations.

Working alongside experienced Service Advisors, Technicians and Service Managers, you will gain hands-on experience in vehicle servicing operations, customer communication, bookings, repair order management and customer retention strategies.

This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment and is eager to develop a rewarding career within the automotive industry.

Key Responsibilities

• Welcome customers in a professional, friendly and engaging manner.
• Answer incoming phone calls and customer enquiries.
• Manage service bookings and appointment scheduling.
• Coordinate customer transport requirements where necessary.
• Maintain a welcoming reception and customer lounge environment.
• Process payments and assist with daily administration tasks.
• Support customer follow-up activities to enhance satisfaction and retention.
• Ensure every customer receives a seamless and positive service experience.

Trainee Service Advisor Duties

• Assist with vehicle check-in and repair order creation.
• Liaise with technicians to ensure accurate and timely service delivery.
• Communicate vehicle progress and service recommendations to customers.
• Learn how to prepare estimates, quotations and maintenance recommendations.
• Support Service Advisors throughout the repair process.
• Develop skills in customer retention and service maintenance planning.
• Assist with vehicle handovers and explanation of completed repairs.
• Maintain accurate customer records and service documentation.
• Learn dealership systems, manufacturer processes and best-practice service procedures.

What We're Looking For

• A genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Professional presentation and a positive attitude.
• Strong organisational and time-management abilities.
• The ability to multitask in a busy, fast-paced environment.
• Confidence using computer systems and learning new technology.
• High attention to detail and a commitment to quality.
• A willingness to learn and develop a career in automotive service.
• Previous experience in reception, hospitality, retail or customer service is highly regarded.
• Automotive experience is advantageous but not essential.
• Current driver's licence preferred.

What We Offer

• A supportive and collaborative team environment.
• Structured training and mentoring from experienced Service Advisors and Managers.
• Ongoing manufacturer and internal development programs.
• Exposure to a variety of leading automotive brands.
• Career growth opportunities across the Westpoint Autos Group.
• Employee benefits and staff discounts.
• A workplace culture built on respect, accountability, teamwork and customer excellence.

At Westpoint Autos, we believe in developing talent from within and creating meaningful career pathways for our people.

This role has been designed as an entry point into our Service Department, providing hands‑on experience across customer service, service operations and dealership systems. Through ongoing mentoring, structured training and real‑world experience, you'll gain the skills and confidence required to progress your career.

Potential career pathways

• Service Concierge & Trainee Service Advisor
• Service Advisor
• Senior Service Advisor
• Assistant Service Manager
• Service Manager

As part of a growing dealer group, career opportunities may also extend across multiple brands, locations and departments within Westpoint Autos.

Whether you're beginning your automotive journey or looking to build a long-term career in a customer‑focused environment, we'll support your growth every step of the way.

We don't just offer jobs, we build careers.

Our Vision

Our people are the most recognised and rewarded in the industry, accelerating the performance of our family business.

We believe that when we invest in our people, recognise their achievements and support their development, we create exceptional outcomes for our customers, our team and our business.

Our Values

Community Through Connection

We build strong relationships with our customers, colleagues and local communities through genuine care, trust and collaboration.

We celebrate success, acknowledge great work and encourage our team members to achieve their full potential.

Our people are our greatest asset. We foster an environment where every team member feels valued, respected and supported.

As our business grows, so do the opportunities for our people. We are committed to developing careers and promoting from within wherever possible.

We embrace continuous improvement, innovation and learning, always striving to become better than yesterday.

We value diverse perspectives and encourage open communication, collaboration and contribution from every team member.

We are passionate about exceeding customer expectations and delivering outstanding service at every interaction.

Why Join Westpoint Autos?

At Westpoint Autos, you're joining more than a dealership group. You're becoming part of a team that values its people, invests in development and creates opportunities for long‑term career growth.

If you're looking for a role where you can learn, grow and contribute to a high-performing team that genuinely lives its values every day, we'd love to hear from you.