Service Area Manager

Mission Australia; Perth; On-site; AUD 123,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Additional annual leave

Mission Australia Thank You Day off

Work Anniversary Day off

Job summary

Mission Australia is seeking a Service Area Manager to lead the delivery of NDIS services across the Central North Metro region in Perth. You will ensure strong service performance and positive outcomes for people with disability, while guiding a team through change and building collaborative relationships with NDIA and partners.

The role requires senior leadership experience, people management, and a clear focus on outcomes, policy compliance, and stakeholder coordination within a

Qualifications

• Tertiary qualification in Management, Social Work or related discipline.
• Demonstrated management experience leading teams.
• Experience overseeing service delivery and driving performance in complex environments.
• Strong stakeholder engagement and communication skills.
• Operational and financial management capabilities.
• Knowledge of disability, NDIS and/or community services sector.

Responsibilities

• Lead, support and develop the regional team.
• Oversee service delivery across the Central North Metro region.
• Manage workforce planning and resources.
• Build relationships with the NDIA, government, community partners and internal stakeholders.
• Oversee budgets and operational performance, identify risks and priorities.
• Lead initiatives to strengthen service delivery and outcomes.

Skills

Management experience

Stakeholder engagement

NDIS knowledge

Financial management

Driver's licence

Education

Management, Social Work or related qualification

Job description

• $136,400 Base Salary + Super + not-for-profit salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Join a team that's committed to creating more inclusive communities. As a Service Area Manager, you'll lead the delivery of our NDIS services across the Central North Metro region in Perth, ensuring strong service performance and positive outcomes for people with disability. This is a senior leadership opportunity where you'll bring together people leadership, service delivery and stakeholder relationships. You'll support your team to perform at their best, keep key priorities moving and identify opportunities to strengthen how services are delivered. Working closely with the NDIA, community partners and internal teams, you'll build trusted relationships and bring a collaborative and practical approach to an environment that continues to evolve. We're looking for an experienced leader who can see the bigger picture while staying connected to their team, confidently navigate competing priorities and bring people with them through change. If you're looking for an opportunity to lead, influence and make a genuine difference, we'd love to hear from you.

Your Key Responsibilities

• Lead, support and develop your team, building capability and driving strong performance.
• Oversee service delivery across the region, ensuring key priorities and commitments stay on track.
• Manage workforce planning and resources to respond effectively to service needs.
• Build strong relationships with the NDIA, government, community partners and internal stakeholders.
• Oversee budgets and operational performance, proactively managing risks and competing priorities.
• Lead key initiatives and identify opportunities to strengthen service delivery and improve outcomes

Requirements for Success

• Relevant tertiary qualification in Management, Social Work or a related discipline, or equivalent relevant experience.
• Demonstrated management experience, with a strong track record of leading, developing and building capability within teams.
• Experience overseeing service delivery and driving performance in a complex environment.
• Strong stakeholder engagement and communication skills, with the ability to build effective relationships across government, community and internal partners.
• Sound operational and financial management skills, with the ability to manage competing priorities and effectively lead teams through change
• Knowledge of the disability, NDIS and/or community services sector will be highly regarded.
• Ability to meet NDIS Worker Screening Check and NDIA onboarding requirements, and hold a current Australian Driver's Licence with no restrictions.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay )
• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at missionaustralia.com.au

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity that has been standing alongside Australians in need since 1859. Our vision is for an Australia where all of us have a safe home and can thrive. Backed by our supporters, churches, funders and partners, we combat homelessness, provide housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Given the right support, we believe everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

Mission Australia is a national Christian charity that has been standing alongside Australians in need since 1859. Our vision is for an Australia where all of us have a safe home and can thrive. Backed by our supporters, churches, funders and partners, we combat homelessness, provide housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Given the right support, we believe everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

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