Service and Warranty Administrator

Glenvill Homes; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Loganholme office

Job summary

Glenvill Homes is seeking a Service and Warranty Administrator to join our team in Loganholme, QLD. You will coordinate warranty inspections, respond to enquiries, and maintain precise records to support our Construction Team and clients.

The role requires solid administration experience in residential construction, exceptional organisation, and proficiency with MS Office. You will liaise with suppliers, allocate jobs, and help drive continuous improvement within a well-established,

Qualifications

• Previous administration experience within residential construction, ideally in a service and warranty environment.
• Strong customer service and stakeholder management skills.
• High attention to detail and excellent organisational abilities.
• Advanced proficiency across the Microsoft Office Suite, including Word, Excel and Outlook.
• The ability to prioritise competing tasks and meet deadlines in a busy environment.
• Strong written and verbal communication skills.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Coordinate service and warranty inspections between customers and maintenance teams.
• Respond promptly and professionally to customer and developer enquiries.
• Maintain accurate and up to date records of all service and warranty jobs.
• Prepare and distribute reports to support operational performance.
• Liaise with suppliers to coordinate warranty-related works.
• Allocate jobs to supervisors and track progress through to completion.
• Ensure all documentation and administration activities are completed accurately and on time.
• Experience with ClickHome will be highly regarded, though not essential.

Skills

Customer service

Stakeholder management

Attention to detail

MS Office

Prioritisation

Communication skills

Problem solving

Tools

ClickHome

Microsoft Excel

Microsoft Word

Outlook

Job description

At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.

Now we're looking for a Service and Warranty Administrator to join our team based in Loganholme, QLD and be the driving force behind delivering exceptional customer service to our clients while providing top tier administrative support to the Construction Team.

About The Role

• Coordinate service and warranty inspections between customers and maintenance teams.
• Respond promptly and professionally to customer and developer enquiries.
• Maintain accurate and up to date records of all service and warranty jobs.
• Prepare and distribute reports to support operational performance.
• Liaise with suppliers to coordinate warranty-related works.
• Allocate jobs to supervisors and track progress through to completion.
• Ensure all documentation and administration activities are completed accurately and on time.
• Experience with ClickHome will be highly regarded, though not essential.

About You

• Previous administration experience within residential construction, ideally in a service and warranty environment.
• Strong customer service and stakeholder management skills.
• High attention to detail and excellent organisational abilities.
• Advanced proficiency across the Microsoft Office Suite, including Word, Excel and Outlook.
• The ability to prioritise competing tasks and meet deadlines in a busy environment.
• Strong written and verbal communication skills.
• A proactive approach to problem-solving and continuous improvement.

Why Join Us?

• Join one of Australia's most awarded residential builders.
• Competitive salary package for the right candidate.
• Be part of a supportive and collaborative team environment.
• Work from our newly refurbished Loganholme office.
• Ongoing training and professional development opportunities.
• Build your career with a respected and established industry leader.