Service and Parts Coordinator

HMPS PROPAC; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

HMPS Propac is seeking a Service and Parts Coordinator in Adelaide to manage parts orders, sales orders, and invoicing, ensuring smooth service operations from customer contact to job close-out. You will work with technicians, stores, and customers to source parts and track service jobs.

We welcome applicants from varied backgrounds, including trades or customer service, and value organisational skills, proactive teamwork, and a genuine interest in industrial packaging or automation environments.

Qualifications

• Organisational skills and ability to manage competing priorities.
• Clear and professional communication with customers and colleagues.
• Experience with ERP systems, order processing, or invoicing is an advantage.

Responsibilities

• Manage parts orders end-to-end, from enquiry and sourcing through to dispatch.
• Raise and manage sales orders, ensuring accuracy and timely processing.
• Prepare and issue invoices, making sure all work and parts are captured correctly.
• Support quotation preparation and preventative maintenance scheduling.
• Track service jobs through to completion and follow up on outstanding items.
• Coordinate service requests and manage communication between customers, technicians, and internal teams.
• Maintain accurate records and uphold strong process discipline across the team.

Skills

Organisational skills

Customer communication

Attention to detail

Time management

Teamwork

Problem solving

Tools

ERP systems

Job description

Introduction:

HMPS is looking for a Service and Parts Coordinator to join our Adelaide team. This is a central, hands-on role that keeps our service operations running smoothly from first customer contact through to job close-out and invoicing.

This is a role where your organisational skills, customer communication, and attention to detail matter every day. You will work closely with our Product Service Manager, field service technicians, stores, and customers, making sure parts are sourced and dispatched, service jobs are tracked and completed, and our customers are kept informed throughout.

Description:

What You Will Be Doing

• Manage parts orders end-to-end, from enquiry and sourcing through to dispatch
• Raise and manage sales orders, ensuring accuracy and timely processing
• Prepare and issue invoices, making sure all work and parts are captured correctly
• Support quotation preparation and preventative maintenance scheduling
• Track service jobs through to completion and follow up on outstanding items
• Coordinate service requests and manage communication between customers, technicians, and internal teams
• Maintain accurate records and uphold strong process discipline across the team

About You

You don't need to have worked in packaging or industrial machinery before. What matters is that you're organised, switched-on, and genuinely interested in how things work. Whether you're early in your career, coming from a trade background, or bringing experience from customer service or counter sales, we're interested in talking to you.

You will bring strong organisational skills and the ability to manage competing priorities, along with clear and professional communication with customers and colleagues. Experience with ERP systems, order processing, or invoicing is an advantage, or simply the confidence to pick these up quickly. We're looking for someone with a proactive, team-oriented approach, a genuine customer focus, and an interest in industrial, manufacturing, or automation environments. A mechanical background is welcome but not required. Familiarity with machinery or equipment parts would be an advantage.

About HMPS

Founded in 1980, HMPS is one of Australia's leading designers and manufacturers of end-of-line packaging automation and industrial machinery. You will be supporting equipment that's designed and built in Australia and operating in some of the country's largest food and beverage facilities. Our brands, HMPS, Propac Industrial, Engi-O and Enmim, support manufacturers across Australia, New Zealand, and internationally.

With over 100 employees across Adelaide, Melbourne, Sydney and Brisbane, we offer a genuine team culture with real investment in our people, including leadership development, job shadowing, external training support, and financial assistance for tertiary study.