Service Allocation & Admin Specialist

Kion Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

LinkedIn Learning

Gym discounts

Novated vehicle

EAP access

Birthday gift

Anniversary bonuses

Job summary

Linde Material Handling Australia is seeking a Service Allocation & Administration Coordinator to deliver a high level of customer service, allocate jobs to our field service technicians, and provide general administrative support to the Service Department.

You will open and close jobs in the service management system, liaise with field technicians, prepare estimates, and ensure service orders are invoiced and closed.

Qualifications

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Strong communication and computer skills.
• Team‑focused with a proactive approach.

Responsibilities

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs accordingly and ensure customers are updated.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Skills

Administrative experience

Customer service

Organisation skills

Attention to detail

Multitasking

Communication skills

Computer skills

Team player

Tools

CRM software

Microsoft Office

Job description

Linde Material Handling Australia is seeking a Service Allocation & Administration Coordinator to deliver a high level of customer service, allocate jobs to our field service technicians, and provide general administrative support to the Service Department.

You will open and close jobs in the service management system, liaise with field technicians, prepare estimates, and ensure service orders are invoiced and closed.