Service Allocation & Administration Coordinator - Vic

Kion Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

LinkedIn Learning

Gym discounts

Novated vehicle

EAP access

Birthday gift

Anniversary bonuses

Job summary

Linde Material Handling Australia is seeking a Service Allocation & Administration Coordinator to deliver a high level of customer service, allocate jobs to our field service technicians, and provide general administrative support to the Service Department.

You will open and close jobs in the service management system, liaise with field technicians, prepare estimates, and ensure service orders are invoiced and closed.

Qualifications

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Strong communication and computer skills.
• Team‑focused with a proactive approach.

Responsibilities

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs accordingly and ensure customers are updated.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Skills

Administrative experience

Customer service

Organisation skills

Attention to detail

Multitasking

Communication skills

Computer skills

Team player

Tools

CRM software

Microsoft Office

Job description

Linde Material Handling has been a major participant in the Material Handling industry in Australia since 1971, and as part of the global KION Group, we’re driven by one mission to Push It Forward. We believe our true strength lies in our people, as it’s the unique skills and unwavering commitment of our employees that truly keeps the world moving.

We are seeking a Service Allocation & Administration Coordinator to provide deliver a high level of customer service, allocate jobs to our field service technicians while providing general administrative support to the Service Department. We are seeking a highly organised and customer‑focused individual with strong administrative skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced service environment.

We offer:

• Free access to over 18,000 learning resources via Linkedin Learning.
• Discounted gym memberships via Fitness Passport for you and your family.
• Access to a fully maintained vehicle through Novated Leasing.
• Free access for you and your family to confidential counselling via EAP.
• Birthday gift to celebrate you
• Anniversary bonuses to celebrate your milestones with us.

Tasks and Qualifications:

Your responsibilities:

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs accordingly and ensure customers are updated.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Requirements for success:

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Strong communication and computer skills.
• Team‑focused with a proactive approach.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.

We do not accept unsolicited resumes from agencies.

LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.