Service Advisor – Automotive Service & Customer Experience

Glory EV Group Pty Ltd; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Superannuation

Commission

Job summary

Glory EV Group is seeking a reliable Service Advisor to join our Bayswater service team. You will be the main contact between customers and the workshop, helping deliver a smooth, professional service experience.

Key responsibilities include managing bookings, preparing orders, explaining recommendations, and keeping customers updated on progress. A competitive salary with superannuation and commission is offered, along with opportunity for career growth in a expanding dealership group.

Qualifications

• Experience in automotive service is preferred.
• Titan DMS experience is highly regarded.
• A valid driver’s licence is required.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy team environment.

Responsibilities

• Welcome customers and assist with servicing and repair enquiries.
• Manage service bookings and coordinate with workshop.
• Prepare repair orders and maintain Titan DMS records.
• Explain service recommendations and obtain customer approval.
• Keep customers updated on progress and completion times.
• Recommend appropriate additional services based on customer and vehicle needs.
• Prepare service paperwork and assist with invoicing.
• Build positive customer relationships and provide friendly, professional service.

Skills

Customer service

Strong communication

Organisational skills

Attention to detail

Multitasking

Teamwork

Tools

Titan DMS

Job description

Glory EV Group is seeking a reliable Service Advisor to join our Bayswater service team. You will be the main contact between customers and the workshop, helping deliver a smooth, professional service experience.

Key responsibilities include managing bookings, preparing orders, explaining recommendations, and keeping customers updated on progress. A competitive salary with superannuation and commission is offered, along with opportunity for career growth in a expanding dealership group.