Service Advisor

Glory EV Group Pty Ltd; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Superannuation

Commission

Job summary

Glory EV Group is seeking a reliable Service Advisor to join our Bayswater service team. You will be the main contact between customers and the workshop, helping deliver a smooth, professional service experience.

Key responsibilities include managing bookings, preparing orders, explaining recommendations, and keeping customers updated on progress. A competitive salary with superannuation and commission is offered, along with opportunity for career growth in a expanding dealership group.

Qualifications

• Experience in automotive service is preferred.
• Titan DMS experience is highly regarded.
• A valid driver’s licence is required.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy team environment.

Responsibilities

• Welcome customers and assist with servicing and repair enquiries.
• Manage service bookings and coordinate with workshop.
• Prepare repair orders and maintain Titan DMS records.
• Explain service recommendations and obtain customer approval.
• Keep customers updated on progress and completion times.
• Recommend appropriate additional services based on customer and vehicle needs.
• Prepare service paperwork and assist with invoicing.
• Build positive customer relationships and provide friendly, professional service.

Skills

Customer service

Strong communication

Organisational skills

Attention to detail

Multitasking

Teamwork

Tools

Titan DMS

Job description

Glory EV Group is an independent BYD dealer in Australia. As our business and dealership network continue to grow, we are seeking a reliable, organised, detail-oriented and proactive Service Advisor to join our Bayswater Service team.

You will be the key point of contact between our customers and workshop, helping deliver a smooth and professional service experience.

Key responsibilities

• Welcome customers and assist with vehicle servicing and repair enquiries
• Manage service bookings and coordinate with the workshop team
• Prepare repair orders and maintain accurate records in Titan DMS
• Explain service recommendations, provide estimates and obtain customer approval
• Keep customers updated on their vehicle’s progress and expected completion time
• Recommend appropriate additional services based on customer and vehicle needs
• Prepare service paperwork and assist with invoicing
• Build positive customer relationships and provide friendly, professional service

About you

• Previous automotive industry experience is preferred
• Experience using Titan DMS is highly regarded
• A valid driver’s licence is required
• Strong communication and customer service skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks and work well in a busy team environment
• A stable, friendly and supportive working environment
• Opportunities to develop your career in automotive service
• The opportunity to grow with an expanding automotive dealership group

A competitive salary based on relevant experience and capabilities, plus superannuation and commission