Service Advisor | Dealership

Realinkage Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

EV training program

Promotion from within

Staff discounts on vehicles and parts

Modern workshop with proper equipment

Supportive team culture

Job summary

REALINKAGE AUSTRALIA PTY LTD is seeking an experienced Service Advisor for our Alexandria dealership. You will link customers with the workshop, managing the service journey from booking to handover, ensuring customer satisfaction.

You'll work across Chery, GAC, Leapmotor and Zeekr, with exposure to EVs and hybrids. The role requires strong communication, organisation and a calm approach in a fast-paced environment.

Qualifications

• Previous dealership Service Advisor experience essential.
• Strong communication; explain repairs in plain English.
• Organised and calm under pressure; juggle multiple jobs.

Responsibilities

• Manage the full service cycle from booking to vehicle handover.
• Explain repairs and invoices in plain English, no jargon.
• Prepare repair orders, quotes and workshop instructions.
• Coordinate with Technicians, Parts Interpreters and Workshop Controller.
• Schedule jobs, monitor progress and update customers on changes; process orders, invoices and warranty docs.

Skills

Strong communication

Organised under pressure

Customer service

Pentana DMS

Driver Licence

Tools

Pentana DMS

Job description

Ongoing training across Chery, GAC, Leapmotor and Zeekr – including EV-specific training

Career progression – we promote from within and we're growing fast

Staff discounts on vehicles, servicing and genuine parts

Modern workshop with proper equipment

A supportive team culture – no toxic environment here

Convenient Alexandria location, close to public transport

About the Role

We're after an experienced Service Advisor to join our Alexandria dealership.

You'll be the key link between our customers and the workshop, managing the service journey from booking to vehicle handover – making sure every customer walks away happy.

You'll be working across Chery, GAC, Leapmotor and Zeekr, so if you're keen on getting more exposure to EVs and hybrids, this is a good one.

What you'll be doing day-to-day:

• Managing the full service cycle – from booking customers in to handing their car back
• Talking to customers clearly and honestly – explaining repairs and invoices in plain English, no jargon
• Preparing repair orders, quotes and workshop instructions
• Working closely with Technicians, Parts Interpreters and Workshop Controller to keep things moving
• Scheduling jobs, monitoring progress, and proactively letting customers know if anything changesProcessing repair orders, invoices, warranty documentation and customer records

Who we're looking for:

• Previous dealership Service Advisor experience – this is a must
• Strong communication skills – you can talk to customers without sounding like a robot
• Organised and calm under pressure – you can juggle multiple jobs in a fast-paced environment
• Computer-savvy – Pentana DMS experience is a big plus
• Current Australian Driver Licence

Bonus points if you've worked with:

• EVs or hybrids
• KPI targets and customer satisfaction metrics

About Us

REALINKAGE AUSTRALIA PTY LTD is a growing automotive group representing some of the industry's most exciting brands – Chery, GAC, Leapmotor and Zeekr.

We're committed to exceptional customer service, innovation and operational excellence – and we're looking for someone who shares that commitment.