Service Advisor: Auto Service Experience Leader

Autosports Group; Brisbane; On-site; AUD 46,000 - 68,000; Full time

Benefits offered by this job

Market reputation

Career progression

Positive work environment

Volkswagen training & travel

Employee benefits – discounts & flu/sh

Job summary

Macgregor Volkswagen, Brisbane's newest VW dealership opened May 2025, is part of Autosports Group. We seek a Service Advisor to be the primary contact for clients, guiding repair and service maintenance with a commitment to an exceptional experience.

This role is within a national network across Australia and New Zealand. Benefits include paid parental leave, guaranteed weekly base earnings with commissions, and Volkswagen accreditation training.

Qualifications

• Previous experience as a Service Advisor in a Dealership or Automotive environment is required
• Excellent customer service skills including in person, in writing and over the telephone
• Must like helping clients & solving problems
• Attention to Accuracy and a high attention to detail is a must
• Be positive individual and to change and championing Client Experiences
• Current manual driver's license

Responsibilities

• Meet and greet clients dropping off vehicles for service
• Create an exceptional client experience
• Check clients in/out, process payment, return vehicle
• Resolve concerns with prompt, solution-based outcomes
• Brief Technicians on client issues
• Provide accurate estimates for additional work
• Supportive team culture emphasizing growth and excellence
• Career development and training within a global brand

Skills

Service Advisor experience

Dealership/Automotive experience

Customer service

Job description

Macgregor Volkswagen, Brisbane's newest VW dealership opened May 2025, is part of Autosports Group. We seek a Service Advisor to be the primary contact for clients, guiding repair and service maintenance with a commitment to an exceptional experience.

This role is within a national network across Australia and New Zealand. Benefits include paid parental leave, guaranteed weekly base earnings with commissions, and Volkswagen accreditation training.