Service Advisor - Auto Brand | Sign-On Bonus & Growth

Autosports Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Parental Leave

Weekly earnings + commissions

Job summary

Macgregor Volkswagen, part of Autosports Group, is seeking a Service Advisor to be the main contact for clients during vehicle servicing. You will greet clients, check in/out, process payments, and brief technicians on issues.

The role emphasizes delivering exceptional customer experiences, following processes, and leveraging a supportive team culture. A manual license is required; previous dealership or automotive service experience is preferred.

Qualifications

• Previous experience as a Service Advisor in a Dealership or Automotive environment is required.
• Excellent customer service skills including in person, in writing and over the telephone.
• Must like helping clients & solving problems.
• Attention to Accuracy and a high attention to detail is a must.
• Be positive and championing Client Experiences.

Responsibilities

• Meeting and greeting clients promptly and courteously as they drop off their vehicles to be serviced.
• Ensuring you create an exceptional client experience.
• Checking clients in & out when their service is complete, processing their payment & showing them back to their vehicle.
• Concerns and complaints with prompt solution-based outcomes.
• Ensuring Technicians are briefed appropriately on all issues a client raises in relation to their vehicle.
• Offering accurate estimates for clients requiring additional work or repairs.
• A fun and supportive team culture that values growth, collaboration, and excellence.
• Career development and training opportunities within a globally respected brand.

Skills

Customer service

Dealership/Automotive experience

Communication

Problem solving

Job description

Macgregor Volkswagen, part of Autosports Group, is seeking a Service Advisor to be the main contact for clients during vehicle servicing. You will greet clients, check in/out, process payments, and brief technicians on issues.

The role emphasizes delivering exceptional customer experiences, following processes, and leveraging a supportive team culture. A manual license is required; previous dealership or automotive service experience is preferred.