Service Advisor | Capalaba Volkswagen

Autosports Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Parental Leave

Weekly earnings + commissions

Job summary

Macgregor Volkswagen, part of Autosports Group, is seeking a Service Advisor to be the main contact for clients during vehicle servicing. You will greet clients, check in/out, process payments, and brief technicians on issues.

The role emphasizes delivering exceptional customer experiences, following processes, and leveraging a supportive team culture. A manual license is required; previous dealership or automotive service experience is preferred.

Qualifications

• Previous experience as a Service Advisor in a Dealership or Automotive environment is required.
• Excellent customer service skills including in person, in writing and over the telephone.
• Must like helping clients & solving problems.
• Attention to Accuracy and a high attention to detail is a must.
• Be positive and championing Client Experiences.

Responsibilities

• Meeting and greeting clients promptly and courteously as they drop off their vehicles to be serviced.
• Ensuring you create an exceptional client experience.
• Checking clients in & out when their service is complete, processing their payment & showing them back to their vehicle.
• Concerns and complaints with prompt solution-based outcomes.
• Ensuring Technicians are briefed appropriately on all issues a client raises in relation to their vehicle.
• Offering accurate estimates for clients requiring additional work or repairs.
• A fun and supportive team culture that values growth, collaboration, and excellence.
• Career development and training opportunities within a globally respected brand.

Skills

Customer service

Dealership/Automotive experience

Communication

Problem solving

Job description

• Location50-52 Redland Bay Road,Capalaba, QLD, 4157,Australia

Contact information

• Contact NameKevin Major
• Contact ************@autosportsgroup.com.au
• Contact ************@autosportsgroup.com.au

Description

If you are looking to work for a great company with a great team & you have Dealership experience, look no further!

Brisbane's newest and largest Volkswagen dealership, at Macgregor Volkswagen we are looking for a Service Advisor to provide our clients with a fantastic experience every time!

Macgregor Volkswagen is a brand-new purpose-built state-of-the-art Volkswagen dealership built for performance just like the vehicles we sell! Opened in May 2025, our dealership is already setting new benchmarks for customer service, innovation, and team culture.

• Join a company with dealerships across Australia & New Zealand
• $2,500 Sign on Bonus
• Enjoy access to staff benefits including paid Parental Leave
• Guaranteed weekly base earnings plus healthy commissions

As a Service Advisor you will act as the main contact between the Dealership and the client, for the repair and service maintenance of their vehicles.

The successful applicants will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our clientele. We will give you the tools and the training to be successful in this role.

Reporting directly to the ServiceManager,this is a dynamic and rewarding position.

About Macgregor Volkswagen

Backed by an ASX-listed organisation Autosports Group has over 3000 employees 100 Dealerships in Australia and New Zealand, this is more than just a job it is a chance to build a long-term career in one of the fastest-growing sectors in the automotive industry:

What we offer:

• Working with a successful, large company with an excellent market reputation
• Real career progression opportunities, with a company that takes promoting and developing our people very seriously
• Working in an environment where everyone cares and fun is a priority
• Volkswagen training and support will be provided to advance your career which includes some interstate travel for Volkswagen accreditation
• Great employee benefits, including discounts with our company partners and free annual flu shots & Parental Paid Leave

As a Service Advisor, your role will include:

• Meeting and greeting clients promptly and courteously as they drop off their vehicles to be serviced
• Ensuring you create an exceptional client experience
• Checking clients in & out when their service is complete, processing their payment & showing them back to their vehicle
• Concerns and complaints with prompt solution-based outcomes
• Ensuring Technicians are briefed appropriately on all issues a client raises in relation to their vehicle
• Offering accurate estimates for clients requiring additional work or repairs
• A fun and supportive team culture that values growth, collaboration, and excellence
• Career development and training opportunities within a globally respected brand

To be considered for this position you will need the following experience and attributes:

• Previous experience as a Service Advisor in a Dealership or Automotive environment is required
• Excellent customer service skills including in person, in writing and over the telephone
• Must like helping clients & solving problems
• Attention to Accuracy and a high attention to detail is a must
• Be positive individual and to change and championing Client Experiences
• Current manual driver's license