Service Advisor/ Administration

Ongmac Trading Pty Ltd; Lismore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent 38 hours per week

Award wages

Supportive, family-oriented team

On-the-job training

Well-established local business

Job summary

Ongmac Trading in Lismore, NSW is seeking a Service Advisor / Administration team member to join our friendly, busy workshop.

You will welcome customers, book service appointments, prepare job cards and invoices, process payments and maintain records while liaising with technicians and the parts department.

This is a permanent full-time role (38 hours per week) with rotating Saturday shifts; award wages apply and training is provided.

Qualifications

• Previous administration, reception or customer service experience.
• Excellent communication and interpersonal skills.
• Organisational skills with multitasking ability.
• Confidence with computers and learning new systems.

Responsibilities

• Welcoming customers and handling service enquiries.
• Booking service appointments and coordinating schedules.
• Preparing job cards, invoices and service paperwork.
• Processing payments and maintaining records.
• General reception and administrative duties.
• Liaising with technicians and parts team to ensure smooth operations.

Skills

Customer service

Administration

Reception

Computer skills

Job description

Service Advisor / Administration Full Time Permanent

Ongmac Trading – Lismore, NSW

Are you an organised, customer-focused person who enjoys working in a fast-paced environment? Ongmac Trading is looking for a motivated Service Advisor / Administration team member to join our friendly team in Lismore.

This is a permanent position 38 hours per week with Saturdays 8.30am - 12pm on a rotating basis, Award wages and overtime rates apply where applicable.

About the Role

As the face of our service department, you'll be responsible for providing exceptional customer service while supporting the day-to-day administration of our busy workshop.

Your responsibilities will include

• Welcoming customers and managing service enquiries
• Booking service appointments and coordinating workshop schedules
• Preparing job cards, invoices and service paperwork
• Keeping customers informed throughout the service process
• Processing payments and maintaining accurate records
• General reception and administrative duties
• Liaising with technicians and the parts department to ensure smooth workshop operations

About You

You’ll be someone who enjoys working with people and takes pride in delivering excellent customer service.

Ideally, you’ll have:

• Previous administration, reception or customer service experience
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to multitask
• Confidence using computers and learning new systems
• A positive attitude and strong attention to detail
• The ability to work both independently and as part of a team

Experience in the automotive, agricultural machinery or service industry is an advantage but not essential, as training will be provided to the right candidate.

Why Join Ongmac Trading?

• Permanent 38hours per week
• Award wages
• Supportive, family-oriented team environment
• On-the-job training and ongoing support
• Work with a well-established and respected local business

If you’re reliable, enjoy helping customers and are looking for a rewarding role in a supportive workplace, we’d love to hear from you.