Service Advisor

Big Chief Hire; Australia; Remote; AUD 60,000 - 75,000; Full time

Job summary

Northeast Tractors & Machinery is seeking a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey. You will assist with bookings, coordinate with the workshop, and ensure clear communication from start to finish.

The role focuses on creating a smooth service experience, invoicing where needed, and ensuring customers are kept informed during their service or repair journey.

Responsibilities

• Managing customer bookings and ensuring the calendar is kept up to date
• Customer check-in and service reception
• Keeping communication open between customers and the service team
• Assisting the service team with all customer-facing aspects of the department
• Answering phones and responding to emails

Job description

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Northeast Tractors & Machinery is looking for a customer-focused Service Advisor to join our growing team. If you enjoy building strong customer relationships, coordinating service operations and delivering outstanding customer experiences, we’d love to hear from you.

About the Role

At Northeast Tractors & Machinery, we are committed to providing our customers with the best possible service experience. We are looking for a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey.

Northeast Tractors & Machinery is looking for a customer-focused Service Advisor to join our growing team. If you enjoy building strong customer relationships, coordinating service operations and delivering outstanding customer experiences, we’d love to hear from you.

About the Role

At Northeast Tractors & Machinery, we are committed to providing our customers with the best possible service experience. We are looking for a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey.

As a Service Advisor, your primary focus will be assisting customers with bookings, maintaining clear communication throughout the service or repair process, coordinating with the workshop team, invoicing and vehicle or machinery collection.

Key Responsibilities

• Managing customer bookings and ensuring the calendar is kept up to date
• Customer check-in and service reception
• Keeping communication open between customers and the service team
• Assisting the service team with all customer-facing aspects of the department
• Answering phones and responding to emails