Service Advisor

McCarroll Automotive Group; Ku-ring-gai; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Job summary

McCarroll Automotive Group – Roseville NSW invites applications for a Service Advisor for Alfa Romeo and Fiat at our luxury service centre. You will provide guests with exceptional customer service, book service appointments, and liaise with workshop, parts and sales teams to ensure a smooth experience.

The role offers on-the-job training, a supportive team, and potential career progression within our prestige brands.

Qualifications

• Must have a NSW Driver's Licence and be eligible to work in Australia.
• Passion for delivering exceptional customer service.
• Comfort working with workshop, parts and sales teams.

Responsibilities

• Provide our guests with exceptional customer service.
• Liaise with team members from the workshop, parts and sales department and communicate information to customers.
• Use company systems to create service appointments.
• Complete clerical tasks related to service operations.

Skills

Customer service

Communication

Teamwork

Computer literacy

Driver's license

Tools

CRM systems

Job description

McCarroll Automotive Group – Roseville NSW

Here's an exciting opportunity to join our outstanding prestige service centre, McCarrolls Maserati, Ferrari, Alfa Romeo and Fiat as a Service Advisor for Alfa Romeo and Fiat. This is a rare opportunity to start your career in the luxury automotive market.

With a focus on "Building Customers for Life" we require a talented and enthusiastic person to join our Service centre located at Roseville

As a Service Advisor, you are responsible for providing clients with excellent customer service to contribute to an efficient and profitable service department. You will do this by performing administration duties relating to the service department and building relationships with customers.

You will be based at our newly built, dedicated service centre which boasts state of the art facilities. Our employees enjoy an excellent and safe working environment, the potential for career progression. The great news is you will also have the potential to earn industry leading income through our attractive salary and commission plan.

A Service Advisor will:

• Provide our guests with exceptional customer service.
• Liaise with team members from the workshop, parts and sales department and communicate information to customers.
• Use company systems to create service appointments.
• Complete clerical tasks related to service operations.

The successful applicant will offer the following characteristics:

• A passion for the customer service environment is essential. You must strive to provide an exceptional guest experience to all clients.
• Sound computer skills (additional training will occur)
• NSW Drivers Licence
• Able to meet manufacturer expectations and standards.
• Enjoys working as a member of a team.

The successful applicant will receive on the job training to help guide and build a rewarding career in the automotive industry.

Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa.

Only successful applicants will be contacted.

No agencies please.

Employment is conditional upon background checks.