Customer Service Phone Consultant

McCarroll Automotive Group; Sydney; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Attractive remuneration

Supportive and friendly work环境

Job summary

McCarroll's Automotive Group is seeking a Customer Service Officer to support customers by phone, focusing on follow-ups after service and reminding clients of upcoming service needs. The role emphasizes a high standard of customer care within a busy, supportive team.

The position starts on a casual basis with potential progression to permanent part-time or full-time after probation, in a family-owned business operating multiple brands in Australia.

Qualifications

• Excellent phone manner and communication skills.
• Ability to work in a team and meet targets.
• Customer-focused with a friendly, professional demeanor.

Responsibilities

• Follow up with customers recently serviced.
• Remind customers of service needs and timings.
• Provide feedback to management based on customer interactions.

Skills

Phone etiquette

Strong work ethic

Team player

Target driven

Customer focused

Positive attitude

Phone efficiency

Job description

Here's an exciting opportunity to join our outstanding team as a Customer Service Officer for McCarroll's Automotive Group.

We exist to supply and service awesome vehicles to awesome people. To continue to do this, we are adding a customer focussed role to our team of amazing people. These guys live and breathe providing great experiences for each and every customer, with a focus on "Building Customers for Life" Therefore we require a talented and enthusiastic person to join our company.

As a customer service phone consultant for the McCarroll's Automotive Group you will be following up on customers who are have recently serviced and reminding customers of their service as well as providing feedback to management.

The successful applicant will offer the following characteristics:

• High quality phone manner
• Strong work ethic
• Work in a team environment
• Willingness to work in a target driven environment
• Very customer focused with outstanding customer service skills
• Great attitude, positive, Professional and friendly manner
• Efficient on the phone

This role will commence on a casual basis. A permanent part time or full time role will be offered after successful completion of the probation period.

McCarroll's Automotive Group is a family owned and operated business with a great reputation as an industry leader and is one of Australia's fastest growing automotive groups which has twelve brands including Lexus, Ferrari, Maserati, Volkswagen, Alfa Romeo, Fiat, Fiat Professional, Renault, Volvo, Chrysler, Jeep and Dodge.

We offer excellent benefits and rewards

• Attractive remuneration
• A supportive and friendly work environment

Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa.

Only successful applicants will be contacted.

Employment is conditional upon background checks.