Service Advisor

Gold Coast Jaguar & Land Rover; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Factory training and development

Job summary

Gold Coast Jaguar & Land Rover Southport are seeking a proactive Service Advisor to join our Prestige dealership. You will focus on delivering exceptional customer service, coordinating service bookings and ensuring smooth end-to-end customer experiences.

The role requires strong communication, the ability to build lasting relationships, and the confidence to upsell appropriate products and services. You will work closely with Sales, Parts and Workshop teams in a professional, team‑oriented

Qualifications

• Customer-focused automotive service experience preferred.
• Strong written and verbal communication.
• Ability to build long-term customer relationships.
• Honesty and reliability.
• Ability to prioritise and meet deadlines.

Responsibilities

• Managing the end-to-end customer experience, ensuring the highest levels of customer satisfaction are upheld.
• Coordinating service department and loan car bookings in a timely and accurate manner.
• Recommending and selling necessary products and services to the customer.
• Working collaboratively with Sales, Parts, Bodyshop, Customer Relations and Marketing.
• Be customer focused and able to establish and develop long-term customer relationships.
• Excellent communication and negotiation skills; both written and verbal.
• Ability to work well within a small team.
• Impeccable presentation.
• Factory training and professional development.

Skills

Customer-focused

Excellent communication

Negotiation skills

Teamwork

Problem solving

Professional presentation

Reliability

Job description

Gold Coast Jaguar & Land Rover – Southport QLD

Southport, Full Time, Automotive
Please Quote Reference Number 18808

• Customer focused Automotive Service Advisor
• Highly competitive package based on exp. & qualifications.
• Prestige Cars Group | Southport

A very rare opportunity exists for a Service Advisor to join our team at Gold Coast Jaguar Land Rover Southport.

With a focus on customer service excellence and working well within a close-knit and highly professional dealership team, we seek the services of a proactive individual, passionate about the luxury automotive industry.

As part of a dedicated team, you will be responsible for helping to meet and exceed the expectations of our customers:

• Managing the end-to-end customer experience, ensuring the highest levels of customer satisfaction are always upheld.
• Coordinating service department and loan car bookings and in a timely and accurate manner
• Recommending and selling necessary products and services to the customer
• Working collaboratively and efficiently with all departments of the dealership including Sales, Parts, Bodyshop, Customer Relations and Marketing
• Be customer focused and able to establish and develop long-term customer relationships.
• Excellent communication and negotiation skills; both written and verbal
• Ability to work well within a small team.
• Honest and reliable
• Ability to solve problems, prioritise work tasks, meet deadlines and remain calm under pressure.
• Positive attitude towards increasing performance through continual improvement.
• Impeccable presentation
• The opportunity to work for a highly regarded, progressive dealer group
• Factory training and professional development

A highly competitive package based on experience and qualifications.

If you are looking for a challenging and rewarding career, enjoy working within a team of professionals and pride yourself on the highest level of customer service then Gold Coast Jaguar Land Rover Southport is for you.