Service Advisor/Receptionist Ferrari

Frizelle Sunshine Automotive; Gold Coast City; On-site; AUD 58,000 - 75,000; Full time

Job summary

Ferrari Gold Coast is seeking a Service Advisor/Receptionist to be the face of the service department, guiding customers from booking to delivery with clear communication and care.

You will greet customers at the service desk, update on progress, coordinate with technicians, process invoices, and identify additional service needs while maintaining a smooth, efficient operation on the Gold Coast.

Qualifications

• Previous experience in a customer-facing role, ideally within automotive or service industries.
• Strong communication skills to explain technical information clearly and confidently.
• Comfortable using computer systems for scheduling, invoicing, or customer management.
• A current and valid driver's licence.
• Reliable, organised and able to manage competing priorities without things falling through the cracks.
• A genuine interest in vehicles or the automotive industry is an advantage.

Responsibilities

• Greeting customers at the service desk and guiding their vehicles through the workshop process from booking to delivery.
• Keeping customers updated on vehicle progress so they feel informed and cared for.
• Coordinating with technicians and back-office staff to ensure work is done accurately and on time.
• Processing invoices, managing job cards, and handling admin tasks to keep the department running smoothly.
• Identifying additional service needs and presenting them clearly to customers.
• Contributing to a collaborative team environment with strong communication and accountability.

Skills

Customer service

Communication

Organisation

Attention to detail

Tools

Scheduling software

Invoicing software

CRM system

Job description

If you enjoy building genuine connections with customers and take pride in keeping things running smoothly behind the scenes, this role at Ferrari Gold Coast could be exactly what you have been looking for.

About the role:

As a Service Advisor/Receptionist, you are the face of the service department, the person customers trust to keep them informed, comfortable, and confident every step of the way.

Your day-to-day will include:

• Greeting customers at the service desk and managing their vehicles through the workshop process from booking to delivery
• Keeping customers updated on vehicle progress so they always feel looked after, not left wondering
• Coordinating with technicians and the back office team to make sure jobs are completed accurately and on time
• Processing invoices, managing job cards, and handling a range of administration tasks that keep the department running efficiently
• Identifying additional service needs and presenting them to customers in a clear, honest way that builds long-term trust
• Contributing to a team environment where good communication and shared accountability make everyone's work easier

About You:

You are someone who genuinely enjoys helping people and can manage a busy environment without losing attention to detail.

More about you:

• Previous experience in a customer-facing role, ideally within automotive, hospitality, or another service-oriented industry
• Strong communication skills that allow you to explain technical information clearly and confidently
• Comfortable using computer systems for scheduling, invoicing, or customer management
• A current and valid driver's licence
• Reliable, organised, and able to manage competing priorities without things falling through the cracks
• A genuine interest in vehicles or the automotive industry is a real advantage

The benefits:

Frizelle Sunshine Automotive offers a supportive environment where your contribution is recognised and your development is taken seriously.

Benefits include:

• A permanent full-time role with genuine stability and long-term career potential
• Access to ongoing training and the resources of one of Queensland's leading automotive groups
• A collaborative team culture where people look out for one another
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• A convenient Southport location with easy access across the Gold Coast

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.