Luxury Car Service Advisor | Premium Customer Experience

Sime Motors; Cumberland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Car allowance

Health & Wellbeing Bonus

Birthday Leave

Study Support

Employee benefits account

Job summary

Porsche Centre Parramatta is seeking a Service Advisor to be the focal point between customers and the workshop team, delivering world-class service and tailored solutions in a luxury automotive environment.

You will report to the Aftersales Manager, manage service inquiries, coordinate workshop flow, and build lasting customer relationships while ensuring accurate invoicing and adherence to standards.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to translate technical information for customers.
• Strong organisational abilities and time management.

Responsibilities

• Provide exceptional customer service by managing service and repair enquiries with professionalism and efficiency
• Coordinate workshop loading to ensure optimal productivity
• Conduct follow-up and prospecting activities to build long-term customer relationships
• Prepare and cost customer invoices accurately and in line with Group standards

Skills

Customer service

Communication

Time management

Problem solving

Job description

Porsche Centre Parramatta is seeking a Service Advisor to be the focal point between customers and the workshop team, delivering world-class service and tailored solutions in a luxury automotive environment.

You will report to the Aftersales Manager, manage service inquiries, coordinate workshop flow, and build lasting customer relationships while ensuring accurate invoicing and adherence to standards.