Guest-Centric Auto Service Advisor

Eagers Automotive; City Of Stirling; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts on vehicles

Ongoing training

Career progression opportunities

Private health insurance

Job summary

Eagers Automotive in Western Australia is seeking a professional Service Advisor to join Big Rock Toyota's busy service team. This full-time front-of-house role is ideal for someone who enjoys working with people, stays organised under pressure, and takes pride in being the key connection between our guests and workshop team.

As the first point of contact for service guests, you set the tone for their experience, listening, communicating clearly, and managing expectations to build trust and

Qualifications

• Previous experience in a Service Advisor or customer service role (automotive preferred).
• Strong communication and interpersonal skills.
• Current driver’s licence.
• Australian working rights.
• Ability to manage multiple tasks and prioritise under pressure.
• High level of professionalism and attention to detail.

Responsibilities

• Greet guests and assist with service bookings and enquiries
• Prepare repair orders and clearly explain required work to customers
• Liaise with technicians to provide accurate updates on vehicle progress
• Maintain clear, timely communication throughout the service process
• Recommend additional servicing or maintenance where appropriate
• Ensure all work is authorised, completed to standard, and handed over smoothly

Skills

Communication skills

Interpersonal skills

Customer service

Organisation

Job description

Eagers Automotive in Western Australia is seeking a professional Service Advisor to join Big Rock Toyota's busy service team. This full-time front-of-house role is ideal for someone who enjoys working with people, stays organised under pressure, and takes pride in being the key connection between our guests and workshop team.

As the first point of contact for service guests, you set the tone for their experience, listening, communicating clearly, and managing expectations to build trust and