Service Advisor

Lever, Inc.; City of Parramatta; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission: earn based on performance

Birthday day off

Salary packaging with EV contributions

Learning & Development platform

Employee Assistance Program

Team socials

Job summary

Splend is seeking a Service Advisor to bridge customers and our workshop. You’ll take on jobs requiring real judgement—assessing vehicles, building quotes, upselling where warranted, and ensuring a smooth handover.

You’ll balance trust with commercial performance, generating accurate quotes, reviewing conditions, and keeping customers informed at every stage. A background in automotive service and strong negotiation skills are valued.

Qualifications

• Experience in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills with a transparent sales approach.
• Comfort using quoting, CRM and invoicing systems.
• Solid knowledge of vehicle servicing and common wear items.
• Ability to have commercial conversations without compromising trust.

Responsibilities

• Generate accurate, transparent quotes using pricing schedules.
• Assess vehicle condition, mileage and history to identify additional work.
• Keep customers informed from quote to completion and payment.
• Issue invoices and process payments as agreed.
• Confirm work scope and safety recommendations before release.

Job description

About us

At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership.We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
• You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
• You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.

About the role

As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.

What you'll be doing

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

What you'll bring to Splend

• A background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
• Comfort working across quoting, CRM, and invoicing systems.
• A solid working knowledge of vehicle servicing and common wear items.
• A sales style built on transparency, you'd never recommend work you couldn't justify.

Our benefits

• Commission: earn based on your performance
• Day off for your Birthday!
• Salary packaging with 15% employer contributions for Electric Vehicles
• Dedicated Learning & Development platform
• Employee Assistance Program
• Socials: budget for team andcompany widesocial initiatives

Our Process

1. Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we’ll ask you to complete a practical case study.
4. Final interview to discussSplend’slong-term vision and to check any remaining questions.

Diversity & inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, butyou'renot quitesureifyou meet every requirement, apply anyway.We'reinterested in the whole person-your attitude, your potential, and whatyou'dbring to the team-not just a checklist of credentials.We'drather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.