Service Advisor

Splend; Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Birthday day off

EV salary packaging 15% employer

Learning & Development platform

Socials budget

Descripción de la vacante

Splend is seeking a Service Advisor to bridge customers and our workshop, taking on jobs requiring real judgement and turning quotes into confident decisions. You will balance revenue growth with honesty and customer trust.

The role emphasizes quoting accuracy, vehicle condition reviews, and clear communication throughout the service journey, including invoicing and safe handover. Join a team focused on transparent service outcomes.

Formación

• Background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills.
• Comfort working across quoting, CRM, and invoicing systems.
• Solid working knowledge of vehicle servicing and common wear items.
• A sales style built on transparency, you'd never recommend work you couldn't justify.

Responsabilidades

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

Conocimientos

Customer service

Negotiation

CRM systems

Invoicing

Vehicle servicing

Herramientas

CRM software

Invoicing software

Pricing tools

Descripción del empleo

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership - we're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.

You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.

You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.

About the role

As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.

What you'll be doing

• Generating accurate, transparent quotes using our pricing schedule and agreed markup.
• Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
• Keeping customers informed at every stage, from initial quote through to completion and payment.
• Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
• Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.

What you'll bring to Splend

• A background in a dealership, workshop, parts or similar customer-facing automotive role.
• Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
• Comfort working across quoting, CRM, and invoicing systems.
• A solid working knowledge of vehicle servicing and common wear items.
• A sales style built on transparency, you'd never recommend work you couldn't justify.

Benefits & Support:

• Bonus scheme: Opportunity to earn based on your performance
• Day off for your Birthday!
• Salary packaging with 15% employer contributions for Electric Vehicles
• Dedicated Learning & Development platform
• Socials: budget for team and company wide social initiatives

Our Process

• Intro with our Talent team to understand your background, aspirations, and answer your questions.
• Interview with the hiring manager to discuss your experience and how it aligns with this role
• Where it applies, we’ll ask you to complete a practical case study
• Final interview to discuss Splend’s long-term vision and to check any remaining questions.

Diversity & inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.