Experienced Service Advisor

Melmaz Pty Ltd; Melton; On-site; AUD 60,000 - 75,000; Full time

Job summary

Melton Mazda is seeking an experienced Service Advisor to join our growing team in Melton. You’ll be the main point of contact for customers from booking through to vehicle collection, ensuring a professional and positive service experience.

In this role you’ll coordinate with technicians, explain repairs and estimates, and help maintain smooth workshop operations. Mazda dealership experience is valued, but all experienced Service Advisors are encouraged to apply.

Qualifications

• Previous automotive Service Advisor experience.
• Strong customer service and communication skills.
• Knowledge of dealership service operations.
• Ability to manage multiple customers and workload.
• Professional and team-focused approach.
• Current Australian driver’s license.

Responsibilities

• Manage service bookings and vehicle check-ins.
• Discuss servicing and repair requirements with customers.
• Provide clear, timely updates throughout the day.
• Prepare and explain repair estimates and invoices.
• Liaise with technicians and workshop team.
• Identify additional service or repair requirements.
• Maintain high standard of customer service and follow up with customers.
• Support overall efficiency of the Service Department.

Skills

Service Advisor

Customer service

Communication

Teamwork

Organisation

Tools

Dealership software

Manufacturer systems

Job description

Experienced Service Advisor – Melton Mazda

Melton Mazda - Full-Time

Since opening in November 2025, Melton Mazda has continued to grow, with an expanding customer base and a modern, purpose-built dealership we're proud of.

As our Service Department continues to grow, we're now looking for an experienced Service Advisor to join our team.

We're looking for someone with previous automotive Service Advisor experience who understands what great customer service looks like, can confidently manage a busy service environment and enjoys working closely with customers, technicians and the wider dealership team.

About the Role

As a Service Advisor, you'll be a key point of contact for our customers throughout their service experience, ensuring they are kept informed and receive a professional and positive experience from booking through to vehicle collection.

Key responsibilities include:

• Managing customer service bookings and vehicle check-ins
• Discussing servicing and repair requirements with customers
• Providing clear and timely customer updates throughout the day
• Preparing and explaining repair estimates and invoices
• Liaising closely with technicians and the workshop team
• Identifying and discussing additional service or repair requirements
• Managing customer expectations and agreed timeframes
• Following up customers and maintaining a high standard of customer service
• Supporting the overall efficiency and performance of the Service Department

About You

You're an experienced automotive Service Advisor who enjoys working with customers, thrives in a busy dealership environment and understands the importance of communication and teamwork.

To succeed in this role, you'll need:

• Previous experience as an automotive Service Advisor
• Strong customer service and communication skills
• A good understanding of dealership service operations
• The ability to confidently manage a busy workload and multiple customers
• Strong organisation and attention to detail
• A professional, positive and team-focused approach
• Confidence using dealership management and manufacturer systems
• A current Australian driver's licence

Mazda or manufacturer dealership experience will be highly regarded, however, experienced Service Advisors from other automotive brands are strongly encouraged to apply.

Why Join Melton Mazda?

• Work from our beautiful, modern and purpose-built Melton dealership
• Be part of a growing dealership and Service Department
• Monday - Friday (No Saturdays)
• Join a supportive, experienced and highly motivated team
• Work with a respected automotive brand
• Competitive remuneration based on experience
• Build your career in a stable, long-term role with genuine opportunity