Service Advisor

Eagers Automotive; Dalby; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Supportive and friendly team

Ongoing training and career develop

Stable employer with strong community"

Long-term automotive career

Job summary

Dalby Automotive is seeking a friendly, organised Service Advisor to join our aftersales team. You will be the friendly face handling bookings, recording vehicle concerns, and guiding customers from booking to collection.

In this role you will liaise with technicians, prepare quotes, explain repairs and maintenance, manage inquiries, and maintain accurate customer and vehicle records, ensuring outstanding service and a positive customer experience.

Qualifications

• Previous experience as a Service Advisor or in automotive customer service.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and dealership software (preferred).
• Valid driver’s licence.

Responsibilities

• Greet customers and manage service bookings.
• Document vehicle concerns accurately.
• Liaise with technicians and update workshop progress.
• Prepare quotes and explain recommended repairs.
• Handle inquiries via phone, email, and in person.
• Coordinate vehicle drop-offs and collections.
• Process service invoices and payments.
• Maintain accurate customer and vehicle records.
• Deliver exceptional customer experiences at every touchpoint.

Skills

Service Advisor

Customer service

Communication

Organisational skills

Time management

Multitasking

Dealership software

Tools

Dealership software

Job description

Join a team that values people, service excellence, and community.

Dalby Automotive is a trusted and well-established dealership committed to delivering exceptional customer service and quality automotive solutions. We are seeking a friendly, organised, and customer-focused Service Advisor to become an integral part of our aftersales team.
If you enjoy building relationships, thrive in a fast-paced environment, and have a passion for delivering outstanding customer experiences, we'd love to hear from you.

About the Role

As a Service Advisor, you will be the key link between our customers and our workshop team. You will ensure every customer receives professional, efficient, and transparent service from booking through to vehicle collection.

Key Responsibilities

• Greeting customers and managing service bookings
• Understanding customer needs and accurately documenting vehicle concerns
• Liaising with technicians and communicating workshop progress updates
• Preparing quotes and explaining recommended repairs and maintenance
• Managing customer enquiries via phone, email, and in person
• Coordinating vehicle drop-offs and collections
• Processing service invoices and payments
• Maintaining accurate customer and vehicle records
• Delivering an exceptional customer experience at every interaction

About You

To be successful in this role, you will have:

• Previous experience in a Service Advisor, customer service, administration, or automotive role
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• A professional and positive attitude
• Ability to multitask in a busy environment
• High attention to detail
• Proficiency with computer systems and dealership software (preferred)
• A valid driver's licence

What We Offer

• Competitive salary package
• Supportive and friendly team environment
• Ongoing training and career development opportunities
• A stable, reputable employer with strong community ties
• Opportunity to build a long-term career within the automotive industry

Why Dalby Automotive?

At Dalby Automotive, our people are at the heart of everything we do. We pride ourselves on delivering exceptional service while fostering a positive workplace culture where team members are valued, supported, and encouraged to grow.

Dalby Automotive is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.