Service Advisor

Northeast Auto Group; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Northeast Auto Group is seeking a committed Heavy Vehicle Service Advisor to join Northeast Truck Centre, Ormeau. The role focuses on managing customer bookings, ongoing communications during service or repair, invoicing and vehicle collection, while supporting the service team.

We are a large automotive group with a long-standing history in Australia, and this position emphasizes delivering high-quality customer service and efficient administration to ensure a seamless Northeast experience.

Qualifications

• Customer service experience is essential.
• Ability to communicate the value of service and repairs.
• Intermediate computer skills and familiarity with DMS.
• Excellent written and verbal communication.
• Strong time management abilities.
• Current driver’s license.

Responsibilities

• Maintaining customer bookings calendar and ensuring it is up to date.
• Customer check in.
• Keeping lines of communication open between service team and customers.
• Assisting the service team with all customer-facing aspects of the department.
• Answering phones and emails.
• General administration duties.

Skills

Customer service

Communication skills

DMS experience

Time management

Driver's license

Interpersonal skills

Job description

We are seeking a committed and customer orientated Heavy Vehicle Service Advisor to join our team at Northeast Truck Centre, Ormeau. If you are passionate about the automotive industry and committed to providing the highest level of customer service, we want to hear from you!

As a Service Advisor your primary focus will be assisting our customers with bookings, ongoing communications throughout their service or repair, invoicing and vehicle collection.

Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.

That’s the Northeast experience.

Key Responsibilities

• Maintaining customer bookings calendar and ensure it is always up to date
• Customer check in
• Keeping lines of communication open between service team and customers
• Assisting the service team with all customer facing aspects of the department
• Answering phones and emails
• General administration duties

About You

• Customer Service experience
• Ability to communicate the value of our service and repairs
• Intermediate computer skills and DMS experience
• Outstanding communication and interpersonal skills
• Excellent time management skills
• Current Driver’s License

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

• Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.