Customer-Centric Service Advisor - Bookings & Liaison

Big Chief Hire; Australia; Remote; AUD 60,000 - 75,000; Full time

Job summary

Northeast Tractors & Machinery is seeking a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey. You will assist with bookings, coordinate with the workshop, and ensure clear communication from start to finish.

The role focuses on creating a smooth service experience, invoicing where needed, and ensuring customers are kept informed during their service or repair journey.

Responsibilities

• Managing customer bookings and ensuring the calendar is kept up to date
• Customer check-in and service reception
• Keeping communication open between customers and the service team
• Assisting the service team with all customer-facing aspects of the department
• Answering phones and responding to emails

Job description

Northeast Tractors & Machinery is seeking a Service Advisor to join our Service team and be the key point of contact for customers throughout their service or repair journey. You will assist with bookings, coordinate with the workshop, and ensure clear communication from start to finish.

The role focuses on creating a smooth service experience, invoicing where needed, and ensuring customers are kept informed during their service or repair journey.