Service Advisor

Big Chief Hire; Gold Coast City; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Northeast Auto Group in Ormeau is seeking a Heavy Vehicle Service Advisor who excels in customer service and communication. You will manage bookings, communicate with customers throughout service or repair, handle invoicing and vehicle collection, and support the service team in all customer-facing duties.

Join a long-standing, family-valued automotive group delivering a high-quality customer experience across multiple business units.

Qualifikationen

• Customer service experience required.
• Strong communication and interpersonal skills.
• Ability to explain the value of services and repairs.

Aufgaben

• Maintain customer bookings calendar and keep it up to date.
• Check-in customers.
• Facilitate communication between service team and customers.
• Support service team with customer-facing tasks.
• Answer phones and emails.

Kenntnisse

Customer service

Communication

Interpersonal skills

Computer skills

Driver’s license

Tools

DMS system

Jobbeschreibung

We are seeking a committed and customer orientated Heavy Vehicle Service Advisor to join our team at Northeast Truck Centre, Ormeau. If you are passionate about the automotive industry and committed to providing the highest level of customer service, we want to hear from you!

As a Service Advisor your primary focus will be assisting our customers with bookings, ongoing communications throughout their service or repair, invoicing and vehicle collection.

Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.

That’s the Northeast experience.

Key Responsibilities

• Maintaining customer bookings calendar and ensure it is always up to date
• Customer check in
• Keeping lines of communication open between service team and customers
• Assisting the service team with all customer facing aspects of the department
• Answering phones and emails

About you

We are looking for someone that is a great team player and is dedicated to provide the first class customer service every time.

• Customer Service experience
• Ability to communicate the value of our service and repairs
• Intermediate computer skills and DMS experience
• Outstanding communication and interpersonal skills
• Current Driver’s License

About Us

Established in 1978, the Northeast Auto Group is a nationalaward-winning automotive retail and service organisation employing 600 peoplein South Australia, Victoria, Queensland, New South Wales and NorthernTerritory.

We deliver a complete customer experience through multiplebusiness units to provide the highest quality of service and innovativesolutions. Our group of companies include Light and Heavy vehicle dealerships, Engineeringand Manufacturing division, Agricultural and Construction Equipment Solutionspartnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built onhard work and skilfulness. We employ the best, and we invest in our people tomake sure their knowledge is second-to-none. We go the extra mile, and we willalways deliver.

*Please note that as part of the recruitment process you may be requested toundergo various pre-employment checks, such as a Right to Work in AustraliaCheck, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer andwelcomes applications from a diverse range of backgrounds to apply for ourpositions. Northeast Auto Group is committed to creating an inclusive workenvironment for all employees.
In order to maintain a safe work environment and comply with legal regulationsNortheast East Auto Group conducts random drug and alcohol testing as part ofits employment policies.