Automotive Service Advisor

Pickering Automotive Group; Gold Coast City; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Six-figure earning potential

No Saturdays

Vehicle negotiable

Ongoing training

Job summary

Pickering Automotive Group on the Gold Coast is seeking an experienced Service Advisor to join a state-of-the-art facility at Southport/Arundel. You will be the face of the service department, delivering standout customer experiences and ensuring smooth service delivery.

The role offers six-figure earning potential, a 5-day week with no Saturdays, and a vehicle package negotiable as part of remuneration. You’ll thrive in a busy team environment and enjoy ongoing training and career progression.

Qualifications

• Proven experience as a Service Advisor in a dealership environment.
• Strong customer service skills across in person, phone, and written channels.
• High attention to detail and accuracy with process and paperwork.

Responsibilities

• Greet and assist guests during service drop-off and collect information.
• Create a standout customer experience from start to finish.
• Process service invoices and payments at collection.
• Communicate customer concerns to workshop manager clearly.

Skills

Service Advisor

Customer service

Attention to detail

Teamwork

Problem solving

Dealership experience

Tools

Auto-IT / Units

Job description

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Pickering Automotive Group – Southport QLD

Earn $$$ | No Saturdays | Brand-New Facility | Gold Coast

Pickering Automotive Groupis expanding — and this is not your average Service Advisor role.

With continued growth across multiple brands and the opening of astate-of-the-art service facility, we’re on the hunt for an experiencedService Advisorwho wants to bewell paid, well supported, and genuinely enjoy coming to work.

If you’re good at what you do, back yourself, and want your effortsrecognized and rewarded, read on.

Why This Role Is Different

We believe the best people deserve the best outcomes:

• Six-figure earning potential


• No Saturdays


• Vehicle negotiable as part of your package(yes, really)


• Fun is mandatory— you spend too much time at work not to enjoy it

We work asone team, support each other daily, and take pride in delivering standout customer experiences with acan-do attitude.

About Pickering Automotive Group

We’re afamily-owned, Gold Coast–based, multi-franchise automotive group, proudly representing brands including:

MG

GAC

Plus prestige brands throughPickering Luxury Garage

You’ll be based at ourSouthport / Arundel location, joining one of Australia’s most progressive dealer groups — where career advancement isactively encouraged and prioritized internally.

The Role

This is apermanent, full-time Service Advisor position, where you’ll be the face of our service department.

Key responsibilities include:

• Greeting and assisting guests during service drop-off


• Creating a standout customer experience from start to finish


• Processing service invoices and payments at collection


• Liaising with the workshop manager to clearly communicate customer concerns


• Assisting customers with service and warranty enquiries


• Supporting warranty claims and ensuring manufacturer compliance


• Liaising with our Warranty clerk regarding warranty repairs and approvals


• Preparing repair orders and reconciling accounts

What We’re Looking For

You’ll thrive in this role if you have:

• Proven experience as aService Advisor(dealership experience highly regarded)


• Strong customer service skills — in person, phone, and written


• High attention to detail and accuracyi>
  
• A problem-solving mindset and genuine desire to help customers


• Ability to work independentlyandas part of a tight-knit team


• Experience with Auto-IT / Units(highly regarded)


• Professional, reliable, and punctual approach


• Must have valid Australian work rights for this position.

What You’ll Get

$90K-$100K on target earning potentialfor top performers

• Generous base + attractive incentive structure


• 5-day working week (no Saturdays)


• Vehicle negotiable as part of your remuneration


• Supplied uniform


• Ongoing training and development


• Real career progression opportunities


• Supportive management and a vibrant, fun workplace culture

We genuinely believegreat people deserve great rewards— and we never lose sight of that.

Ready to Step Up?

If you’re an experienced Service Advisor looking for a role where youreffort is acknowledged, appreciated, and properly paid, we want to hear from you.

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