Service Administrator - Reman

Hitachi Construction Machinery Group; City Of Armadale; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Biannual bonuses

Employee discounts program

Permanent full-time role

Health insurance discounts

Employee Assistance Program (EAP)

Paid parental leave

Training and development

Job summary

Hitachi Construction Machinery Australia (HCA) seeks an experienced Service Administrator to join the Remanufacturing department at the Forrestdale branch. Reporting to the Remanufacturing Manager, you will support timely, accurate administrative processes that underpin service delivery.

You will handle production orders, open/close jobs, manage WIP, payroll summaries, purchase orders in Dynamics, audits, and maintain compliance documentation, with a proactive, customer‑focused approach and

Qualifications

• Experience in a service administration or business administration role.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and time management.
• Proficiency in Microsoft Office and strong computer literacy.
• Ability to work independently and as part of a team.
• Proactive, customer-focused approach with safety consciousness.

Responsibilities

• Prepare production orders and ensure timely closure to support accurate Reman invoicing.
• Open and close jobs, maintain WIP control, and update WIP status records.
• Process service timesheets and compile payroll summaries.
• Process purchase orders and invoices in Dynamics with high accuracy.
• Assist with internal and external audits.
• Coordinate site inductions, training records, and maintain compliance documentation.
• Administer internal/external mail, phone enquiries, filing, and general office tasks.

Skills

Service administration

Business administration

MS Office

Dynamics ERP

Attention to detail

Tools

Dynamics

Job description

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

We are seeking an experienced and motivated Service Administrator to join our busy Remanufacturing department at our Forrestdale branch. Reporting to the Remanufacturing Manager, you will play a key role in supporting the efficient operation of the Reman department by ensuring timely, accurate, and compliant administrative processes.

Your Key Responsibilities Will Include

• Preparing production orders and ensuring timely closure to support accurate Reman service invoicing
• Opening and closing jobs, maintaining WIP control, and updating WIP status records
• Processing service timesheets and compiling payroll summaries
• Processing purchase orders and invoices in Dynamics with high accuracy
• Assisting with internal and external audits
• Coordinating site inductions, training records, and maintaining compliance documentation
• Administering internal/external mail, phone enquiries, filing, and general office tasks

About You

To be successful in this role, you will bring:

• Previous experience in a service administration or business administration role
• Strong written and verbal communication skills
• High attention to detail, accuracy, and time management
• Proficiency in Microsoft Office and strong computer literacy
• Ability to work both independently and as part of a collaborative team
• A proactive, customer-focused approach with a commitment to safe work practices

Hitachi Benefits – What’s in it for you?

• Competitive Base Salary + Super + earn company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.