Service administrator/Receptionist

Work Initiatives; Gold Coast City; On-site; AUD 42,000 - 64,000; Full time

Job summary

Pro 4x4 Australia in Ormeau, QLD is seeking an experienced Service Administrator / Receptionist to keep the office running smoothly and ensure jobs stay on schedule. You will be the first point of contact for customers and work closely with the Workshop Manager to coordinate bookings, maintain job records and ensure invoices are accurate.

The role requires strong organisational skills, professional phone manner and the ability to prioritise in a busy workshop environment.

Qualifications

• Experience working at a front desk or reception in a service environment.
• Strong organisational skills and attention to detail.
• Friendly, professional phone manner and clear communication.
• Ability to manage competing priorities in a busy service environment.

Responsibilities

• Manage the front desk and welcome customers.
• Answer phone calls and respond to customer enquiries.
• Book vehicles for onsite installations and workshop jobs.
• Prepare and draft invoices for completed work.
• Reconcile invoices and check billing accuracy.
• Coordinate job scheduling with the Workshop Manager.
• Maintain booking calendars and keep job records up to date.
• Process payments and assist with basic accounts administration.
• Handle general office administration, filing and data entry.

Skills

Front desk experience

Customer service

Billing and invoicing

Scheduling

Data entry

Tools

SIMPRO

Job description

We’re looking for an experienced, reliable and customer-focused Service Administrator / Receptionist to help keep our office running smoothly and our jobs on schedule.

You’ll be the first point of contact for customers, working closely with our Workshop Manager to coordinate bookings, maintain job records and ensure completed work is invoiced accurately.

Service Administrator / Receptionist

Pro 4x4 Australia | Ormeau, QLD

We’re looking for an experienced, reliable and customer-focused Service Administrator / Receptionist to help keep our office running smoothly and our jobs on schedule.

You’ll be the first point of contact for customers, working closely with our Workshop Manager to coordinate bookings, maintain job records and ensure completed work is invoiced accurately.

Your responsibilities

• Managing the front desk and welcoming customers.
• Answering phone calls and responding to customer enquiries.
• Booking vehicles for onsite installations and workshop jobs.
• Preparing and drafting invoices for completed work.
• Reconciling invoices and checking billing accuracy.
• Coordinating job scheduling with the Workshop Manager.
• Maintaining booking calendars and keeping job records up to date.
• Processing payments and assisting with basic accounts administration.
• Managing general office administration, filing and data entry.

What we’re looking for

• Experience using Simpro is essential.
• Strong organisation skills and attention to detail.
• A friendly, professional phone manner and clear communication skills.
• The ability to manage competing priorities in a busy service environment.
• Confidence working with invoices, payments and customer records.
• A proactive attitude and the ability to work independently.
• Previous administration or reception experience, ideally within an automotive, workshop or trade service business.