Service Administrator: Hybrid Billing & Support

Cummins; Western Australia; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Australia is seeking a practical, customer-focused Service Office Administrator to support daily operations in the branch. This role is the first point of contact for customers and will handle work orders, purchasing, invoicing, and training record entry.

You will also assist at the service reception, answer branch calls, and liaise across teams to keep service activities running smoothly. A high school diploma is required; relocation support may be offered and you will work

Qualifications

• Strong customer service and communication skills.
• Ability to interpret financial indicators to support decisions.
• Experience with service or front-desk operations is a plus.

Responsibilities

• Create basic work orders in required systems.
• Raise purchase orders and process supplier invoices to AP.
• Process customer invoices in the system.
• Enter training records for the service team.
• Assist at Service Reception when required.
• Answer branch calls.

Skills

Customer service

Clear communication

Problem solving

Team collaboration

Conflict resolution

Troubleshooting

Service tools usage

Warranty assessment

Education

High school diploma

Job description

Cummins Inc. in Australia is seeking a practical, customer-focused Service Office Administrator to support daily operations in the branch. This role is the first point of contact for customers and will handle work orders, purchasing, invoicing, and training record entry.

You will also assist at the service reception, answer branch calls, and liaise across teams to keep service activities running smoothly. A high school diploma is required; relocation support may be offered and you will work