Service Administrator

Cummins Inc; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a customer-focused Office Services coordinator to manage basic work orders, purchasing, invoicing, and training records. You will support the service team and handle reception duties at the branch.

Live and work on-site in Australia, with licensing considerations for export controls as needed. This role emphasizes accuracy, communication, and efficient service delivery.

Qualifications

• High school diploma or equivalent; regulatory compliance may require licensing.
• This role requires relevant experience or specialized skills acquired through education or on-the-job training.
• Proficiency in interpreting financial indicators to support branch decisions.

Responsibilities

• Create basic work orders in required systems.
• Raise purchase orders and process supplier invoices to AP.
• Process customer invoices in the system.
• Enter training records for the service team.
• Assist at Service Reception when required.
• Answer branch calls.

Skills

Financial indicators

Clear communication

Decision making

Integrity

Conflict resolution

Troubleshooting

Service tools

Warranty claims

Diversity & inclusion

Education

High school diploma or equivalent

Tools

Electronic service tools

Job description

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

In this role, you will make an impact in the following ways:

• Create basic work orders in required systems
• Raise purchase orders and process supplier invoices to AP
• Process customer invoices in the system
• Enter training records for the service team
• Assist at Service Reception when required
• Answer branch calls

To be successful in this role you will need the following:

Competencies:

• Interpret key financial indicators to support business decisions
• Communicate clearly across diverse audiences
• Direct, delegate, and remove obstacles to achieve outcomes
• Build trust through honesty, integrity, and authenticity
• Resolve conflict effectively and professionally
• Diagnose faults using troubleshooting processes and service tools
• Use electronic service tools to maintain, diagnose, and resolve issues
• Escalate technical issues efficiently and document findings
• Assess warranty eligibility and submit accurate claims
• Value and embrace diverse perspectives and cultures

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

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Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Relocation Package Yes

100% On-Site No