Service Operations & Customer Care Administrator

Cummins Inc; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a customer-focused Office Services coordinator to manage basic work orders, purchasing, invoicing, and training records. You will support the service team and handle reception duties at the branch.

Live and work on-site in Australia, with licensing considerations for export controls as needed. This role emphasizes accuracy, communication, and efficient service delivery.

Qualifications

• High school diploma or equivalent; regulatory compliance may require licensing.
• This role requires relevant experience or specialized skills acquired through education or on-the-job training.
• Proficiency in interpreting financial indicators to support branch decisions.

Responsibilities

• Create basic work orders in required systems.
• Raise purchase orders and process supplier invoices to AP.
• Process customer invoices in the system.
• Enter training records for the service team.
• Assist at Service Reception when required.
• Answer branch calls.

Skills

Financial indicators

Clear communication

Decision making

Integrity

Conflict resolution

Troubleshooting

Service tools

Warranty claims

Diversity & inclusion

Education

High school diploma or equivalent

Tools

Electronic service tools

Job description

Cummins Inc. is seeking a customer-focused Office Services coordinator to manage basic work orders, purchasing, invoicing, and training records. You will support the service team and handle reception duties at the branch.

Live and work on-site in Australia, with licensing considerations for export controls as needed. This role emphasizes accuracy, communication, and efficient service delivery.