Service Administrator

Gallard Services; Mildura; On-site; AUD 50,000 - 70,000; Full time

Job summary

Gallard Group (Gallard Machinery) seeks a multi-skilled administrative and scheduling support person to streamline daily operations across Gallard Machinery. The role focuses on handling calls, maintaining records, scheduling jobs, coordinating with the parts team, and supporting travel logistics for technicians.

The successful candidate will demonstrate strong organisational abilities, effective communication, confidentiality and the capacity to work both independently and with a team to uphold

Qualifications

• Strong planning, organisational, analytical and time management capabilities.
• Effective written and verbal communication skills.
• Professionalism, confidentiality, tact and discretion when working with others.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Answer incoming calls and manage inquiries.
• Create and maintain customer, site and asset records in relevant software.
• Ensure customers complete required account forms and keep details up to date.
• Create jobs and coordinate scheduling with technicians and parts team.
• Coordinate travel and accommodation for technicians.
• Assist with sending invoices as required.

Skills

Scheduling coordination

Customer records management

Communication

Tools

CRM software

MS Office

Job description

Gallard Group (Gallard Machinery) is the fastest growing JCB/Air-O-Fan/Afron/FAE Dealership in The Riverland and Sunraysia Area. Gallard Group represent multiple dealerships supplying machinery all around Australia.

We are looking for a multi skilled Person who is dynamic, adaptable and able to complete a wide variety of tasks. This role provides administrative and scheduling support across Gallard Machinery. The position contributes to efficient daily operations by completing allocated tasks accurately, supporting colleagues as required, and upholding the organization's values, culture, and professional standards.

Key responsibilities

• Answer incoming calls
• Create and maintain customer, site, and asset records within relevant software
• Ensure customers complete required account forms
• Keep customer and asset details accurate and up to date
• Create jobs and coordinate scheduling
• Communicate job requirements to the spare parts team
• Review job notes to ensure clarity, accuracy, and correct punctuation
• Coordinate travel and accommodation for technicians
• Send invoices as required

About you

• Strong planning, organisational, analytical, and time management capabilities
• Effective written and verbal communication skills
• Professionalism, confidentiality, tact, and discretion when working with others
• The ability to work independently and collaboratively as part of a team