Warranty Administrator

Hitachi Construction Machinery; Greater Dandenong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Employee rewards

Career development

Culture

Paid parental leave policy

Health: health insurance discount

Referral program

Professional development

Job summary

Hitachi Construction Machinery Australia is seeking a Warranty Administrator to join the Dandenong branch. You will process warranty claims, liaise with technicians and customers, and provide administrative support to the Service department.

In this role, accuracy, organisation, and proactive communication are essential to ensure a seamless customer experience and compliant documentation. You will collaborate with the Service team to meet warranty timelines and maintain records.

Qualifications

• Previous experience in a warranty, service administration, or similar coordination role.
• Knowledge of warranty processes and best-practice warranty management.
• Strong attention to detail with excellent organisational skills.
• Intermediate MS Office skills, particularly in Word and Excel.
• The ability to prioritise tasks and thrive in a fast-paced environment.
• A proactive and self-motivated approach to work.
• A professional, customer-focused attitude with a commitment to delivering outstanding service.

Responsibilities

• Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
• Working closely with the Service team to validate claims and coordinate warranty-related activities
• Monitoring claim progress and proactively communicating updates to customers and stakeholders
• Preparing and processing invoices for completed work ordersMaintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems
• Assisting with the preparation of documentation for internal and external warranty audits
• Providing general administrative support to the Service department as required

Skills

Warranty processes

Detail-oriented

Organisational skills

MS Office

Customer service

Prioritisation

Tools

MS Office

Job description

Hitachi Construction Machinery – Dandenong VIC

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

Our Dandenong Branch is looking for a motivated and detail-oriented Warranty Administrator to join our Service team.

In this pivotal role, you'll be responsible for ensuring warranty claims are processed accurately and efficiently while providing exceptional administrative support to our Service department. Working closely with technicians, customers, and internal stakeholders, you'll play a key part in delivering a seamless customer experience.

Reporting to the Service Manager, your responsibilities will include:

• Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
• Working closely with the Service team to validate claims and coordinate warranty-related activities
• Monitoring claim progress and proactively communicating updates to customers and stakeholders
• Preparing and processing invoices for completed work ordersMaintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems
• Assisting with the preparation of documentation for internal and external warranty audits
• Providing general administrative support to the Service department as required

To Be Successful in This Role, You Will Have:

• Previous experience in a warranty, service administration, or similar coordination role
• Knowledge of warranty processes and best-practice warranty management
• Strong attention to detail with excellent organisational skills
• Intermediate MS Office skills, particularly in Word and Excel
• The ability to prioritise tasks and thrive in a fast-paced environment
• A proactive and self-motivated approach to work
• A professional, customer-focused attitude with a commitment to delivering outstanding service

Hitachi Benefits - What's on Offer

• Competitive Remuneration: Attractive base salary + super + biannual bonuses
• Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
• Career: Permanent position in a leading OEM with long term job security
• Culture: Supportive branch culture where your contributions are valued
• Paid Parental Leave Policy
• Health: Discounted health insurance policy + Employee Assistance Program to support our employees and their families
• Referral Program: Successfully refer a friend and earn cash!
• Professional Development: Opportunities for ongoing training and professional development

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.