Service Administrator

Crown Equipment Corporation; Bunbury; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance

Inclusive workplace

Employee assistance program

Job summary

Crown Equipment is seeking an organized, motivated administrative team player to join our Brisbane Service Department on an 18-month maternity leave contract. You will deliver exceptional customer service and practical administration support in a fast-paced environment.

Key duties include processing service, trade-in and factory job cards, assisting with audits in the AS400 system, handling customer inquiries, coordinating technicians, and backing up colleagues to meet targets while building

Qualifications

• Administrative experience required.
• Intermediate computer skills, Excel necessary
• SAP, Maximo, or AS400 desired but not required
• Exceptional verbal and written communication skills

Responsibilities

• Review and accurately process Service Job Cards (SJC), Trade In Job Cards (TJC), Factory Job Cards (FJC), pre-deliveries, and credit within the required deadlines provided.
• Assist with weekly audits of all electronic job cards including the additional labour costs, part numbers, correct serial numbers, and job codes within the AS400 System.
• Answer all incoming requests in a courteous and efficient manner to interpret the customers’ requirements accordingly and attend to such promptly, as well as ensuring all enquiries are documented.
• Aid the Customer Service Centre Department in finding available technicians and assist with sorting out concerns in a timely manner.
• Provide general backup and support to administration staff daily and assist when other team members are on leave in meeting their targets and set deadlines.
• Ensure that a good rapport and business relationship is established with internal and external customers.

Job description

Join our friendly and supportive team in a dynamic administrative role where no two days are the same. We are looking for an organised, motivated and detail-focused team player to join us in a fast-paced, hands-on administrative support position. This is an 18-month Maternity Leave Contract role.

This role is responsible for delivering exceptional and ongoing customer service and administration support to the Brisbane Service Department.

Requirements

• Review and accurately process Service Job Cards (SJC), Trade In Job Cards (TJC), Factory Job Cards (FJC), pre-deliveries, and credit within the required deadlines provided. ·
• Assist with weekly audits of all electronic job cards including the additional labour costs, part numbers, correct serial numbers, and job codes within the AS400 System.
• Answer all incoming requests in a courteous and efficient manner to interpret the customers’ requirements accordingly and attend to such promptly, as well as ensuring all enquiries are documented.
• Aid the Customer Service Centre Department in finding available technicians and assist with sorting out concerns in a timely manner.
• Provide general backup and support to administration staff daily and assist when other team members are on leave in meeting their targets and set deadlines.
• Ensure that a good rapport and business relationship is established with internal and external customers.

Skills and Experience

• Administrative experience required
• Intermediate computer skills, excel necessary
• SAP, Maximo, or AS400 desired but not required
• Exceptional verbal and written communication skills

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.