Service Admin & Customer Support (18-Month Contract)

Crown Equipment Corporation; Tamworth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts and cashback from 400+ retai

Health and wellbeing platform

Private health insurance corporate R

Inclusive working environment

Employee Assistance Program

Job summary

Crown Equipment Corporation in Australia is seeking an organised administrative professional for an 18-month maternity leave contract to support the Brisbane Service Department.

The role focuses on customer service, processing service job cards, audits, and coordination with technicians, with emphasis on accuracy and teamwork. Ideal candidates will have administrative experience, good computer skills (Excel), and strong communication.

Qualifications

• Administrative experience required.
• Intermediate computer skills, excel necessary.
• SAP, Maximo, or AS400 desired but not required.
• Exceptional verbal and written communication skills.

Responsibilities

• Review and accurately process Service Job Cards (SJC), Trade In Job Cards (TJC), Factory Job Cards (FJC), pre-deliveries, and credit within the required deadlines provided.
• Assist with weekly audits of all electronic job cards including the additional labour costs, part numbers, correct serial numbers, and job codes within the AS400 System.
• Answer all incoming requests in a courteous and efficient manner to interpret the customers' requirements accordingly and attend to such promptly, as well as ensuring all enquiries are documented.
• Aid the Customer Service Centre Department in finding available technicians and assist with sorting out concerns in a timely manner.
• Provide general backup and support to administration staff daily and assist when other team members are on leave in meeting their targets and set deadlines.
• Ensure that a good rapport and business relationship is established with internal and external customers.

Skills

Administrative experience

Excel

Verbal and written communication

Tools

SAP

Maximo

AS400

Job description

Crown Equipment Corporation in Australia is seeking an organised administrative professional for an 18-month maternity leave contract to support the Brisbane Service Department.

The role focuses on customer service, processing service job cards, audits, and coordination with technicians, with emphasis on accuracy and teamwork. Ideal candidates will have administrative experience, good computer skills (Excel), and strong communication.