Service Administrator – 18-Month Maternity Leave Contract

Crown Equipment Corporation; Dubbo; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts to 400+ retailers nationwide

Health & wellbeing platform access

Corporate private health insurance

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment Corporation is seeking an organised administrative professional to join the Brisbane Service Department on an 18-month maternity leave contract. You will deliver exceptional customer service and provide essential administration support in a fast-paced environment.

Role requires attention to detail, efficient communication, and the ability to work with Service Job Cards, audits, and scheduling. Located in Brisbane, with collaboration across the service team.

Qualifications

• Administrative experience required.
• Intermediate computer skills; Excel needed.
• SAP, Maximo, or AS400 experience desired but not required.
• Exceptional verbal and written communication skills.

Responsibilities

• Review and accurately process Service Job Cards (SJC), Trade In Job Cards (TJC), Factory Job Cards (FJC), pre-deliveries, and credit within deadlines.
• Assist with weekly audits of all electronic job cards including labour costs, part numbers, correct serial numbers, and job codes in the AS400 system.
• Answer incoming requests courteously, interpret customer requirements, and document enquiries promptly.
• Aid Customer Service Centre in locating available technicians and resolve concerns promptly.
• Provide backup support to administration staff and help meet targets when team members are away.
• Maintain good rapport with internal and external customers.

Skills

Administrative experience

Excel

Communication

Verbal and written communication

Tools

SAP

Maximo

AS400

Job description

Crown Equipment Corporation is seeking an organised administrative professional to join the Brisbane Service Department on an 18-month maternity leave contract. You will deliver exceptional customer service and provide essential administration support in a fast-paced environment.

Role requires attention to detail, efficient communication, and the ability to work with Service Job Cards, audits, and scheduling. Located in Brisbane, with collaboration across the service team.