Service Admin & Customer Success Coordinator

Cummins Europe; Darwin; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Overtime penalties

Safety equipment / PPE provided

Annual remuneration review

Participation in an annual variable (

Onsite parking

Employee Assistance Program

Paid Parental leave (Conditions apply)

Job summary

Cummins Inc. in Australia is seeking a proactive Service Admin Assistant to support the service team, handling invoicing, scheduling, and client communications. This permanent, on-site role includes a remote location allowance and comprehensive training, fostering a strong customer-service mindset.

You will support the service supervisor, manage records for technicians, and maintain safety compliance while delivering world-class service to an established customer base.

Qualifications

• Previous experience in a customer service, administration, or service support role.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Responsibilities

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s
• Support the service supervisor with account issues and day-to-day workload
• Provide world-class service to our well-established customer base
• Arrange training and keep accurate records for technicians
• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive
• Heavily customer-focused role

Job description

Cummins Inc. in Australia is seeking a proactive Service Admin Assistant to support the service team, handling invoicing, scheduling, and client communications. This permanent, on-site role includes a remote location allowance and comprehensive training, fostering a strong customer-service mindset.

You will support the service supervisor, manage records for technicians, and maintain safety compliance while delivering world-class service to an established customer base.